Companies modify products for rural needs by introducing small, affordable sachets (Low Unit Packs or LUPs) to enable trials, enhancing durability for tough conditions, and localizing branding for cultural resonance. Examples include CavinKare’s 4 ml Chik shampoo sachets at 50 paise and Coca-Cola’s Rs.5 bottles to compete with local drinks like tea. LG’s Sampoorna TV with Devanagari script displays catered to vernacular language users.
Service Strategies
Services prioritize empowerment and tech-enabled distribution, training locals as agents for door-to-door delivery and using apps for retailer access. HDFC Bank’s “Har Gaon Hamara” campaign deploys IVR toll-free numbers for banking education and loans in villages. Digital tools like ITC’s Unnati App and Virtual DS help stockists reach remote retailers efficiently.
Key Case Studies
Case Study
Description
Impact
HUL Project Shakti
Trains rural women (Shakti Ammas) as micro-entrepreneurs to sell HUL FMCG products door-to-door, customizing small packs for affordability.
Reaches 165,000+ villages, empowers 130,000+ women, and boosts hygiene and brand loyalty.
ITC e-Choupal
Sets up internet kiosks for farmers to access crop prices, buy inputs, and sell produce, extending to FMCG distribution via hubs.
Serves 4 million farmers across 40,000 villages, increases soy planting by 40%, and cuts middlemen costs.
Coca-Cola Rural Push
Launches Rs.5 bottles, pop-up stores at 47,000 haats/melas, and wall paintings for awareness.
Rural penetration rises from 9% to 25%, with sales up 37% by 2003.
1. Product Customization and Innovation
Strategy: Tailor products to meet the unique needs and preferences of rural consumers, often focusing on affordability, durability, and simplicity.
Case Study: Hindustan Unilever Limited (HUL) recognized that rural consumers wanted affordable detergents suited for handwashing in hard water conditions. They introduced “Wheel,” a low-cost detergent in small sachets. This packaging fit the rural buying pattern (small, frequent purchases), and the product was formulated to work with local water conditions. As a result, “Wheel” became a market leader in rural India.
2. Affordable Packaging (Small Packs)
Strategy: Offer products in small, affordable packaging to suit the lower purchasing power and consumption patterns of rural customers.
Case Study: CavinKare pioneered the sale of Chik Shampoo in sachets for just Rs. 1, making it affordable for rural consumers who couldn’t buy large bottles. This revolutionized shampoo sales in rural India, leading to massive market penetration and encouraging other companies to adopt similar strategies.
3. Distribution Innovations
Strategy: Develop unique distribution models to reach remote rural markets where traditional supply chains may not be feasible.
Example: ITC’s “e-Choupal” initiative.
Case Study: ITC set up e-Choupal internet kiosks in villages, enabling farmers to access market prices, weather forecasts, and agricultural information. This not only boosted ITC’s agribusiness but also empowered farmers to make better decisions, increasing loyalty and trust towards ITC’s branded products (e.g., agri-inputs).
4. Community Engagement and Education
Strategy: Build trust by engaging rural communities through education, demonstration, and relationship-building activities.
Example: Nestlé’s “Project Shakti” (with HUL).
Case Study: HUL’s “Project Shakti” trained rural women as entrepreneurs to sell HUL products in their communities. This not only generated local employment and empowered women but also increased product reach and awareness through trusted local figures. Project Shakti now covers thousands of villages in India.
5. Service Extension and After-Sales Support
Strategy: Provide reliable after-sales service and support in rural areas to build long-term customer loyalty.
Example: Mahindra & Mahindra’s outreach for tractors.
Case Study: Mahindra & Mahindra set up a widespread network of service centers and mobile service vans to provide timely after-sales support for its tractors in rural areas. This strategy reduced farmers’ downtime during critical agricultural seasons and built strong brand loyalty, making Mahindra the market leader in rural farm equipment.
6. Bundled Products and Value Packs
Example: Tata Tea’s “Jaago Re” Campaign
Case Study: Tata Tea bundled its tea with awareness campaigns on social issues relevant to rural India, such as voting and education. This approach not only sold the product but also connected emotionally with rural consumers, increasing brand loyalty. By aligning the product with social causes, Tata Tea became a household name in many villages, demonstrating how value-addition and bundling can drive engagement.
7. Credit Facilities and Easy Financing
Example: Hero MotoCorp’s Rural Bike Financing
Case Study: Hero MotoCorp collaborated with local banks and microfinance institutions to offer easy, low-interest loans for rural customers purchasing motorcycles. This strategy overcame the affordability barrier and led to a sharp increase in sales in rural areas. By addressing the financial constraints of rural buyers, Hero MotoCorp strengthened its position as India’s leading motorcycle brand.
Case Study: Coca-Cola used local languages, dialects, and rural celebrities in their ad campaigns, such as “Thanda Matlab Coca-Cola.” The messaging was simple and relatable, resonating with rural audiences and making the brand easily recallable. The company also sponsored local fairs and events to increase visibility, helping Coca-Cola become a popular beverage even in remote villages.
9. Partnerships with Local Retailers
Example: Colgate’s Partnership with Rural Kirana Stores
Case Study: Colgate Palmolive built strong relationships with local kirana (grocery) stores, providing them with promotional materials and product displays. They trained shopkeepers to educate customers about oral hygiene and the benefits of Colgate products. This grassroots approach increased trust and product uptake, making Colgate the preferred toothpaste brand in many rural households.
10. Mobile-Based Services and Digital Outreach
Example: Nokia Life Tools
Case Study: Nokia launched Life Tools, a mobile-based information service offering rural farmers updates on weather, market prices, and agricultural tips via SMS. The service was affordable and didn’t require internet access, making it perfect for rural users. This added value to Nokia’s handsets, increased customer loyalty, and helped Nokia maintain its lead in rural mobile markets until the smartphone revolution.
11. After-Sales Service and Mobile Support
Strategy: Provide reliable after-sales service even in remote rural areas.
Example: Mahindra & Mahindra Tractors
Case Study: Mahindra & Mahindra established a network of service centers and mobile vans to provide quick repairs and maintenance for farm equipment in villages. This support minimized farmer downtime during critical harvest seasons, increased satisfaction and loyalty, and made Mahindra the most trusted tractor brand in rural India.
12. Use of Rural Brand Ambassadors
Example: Emami Fair and Handsome’s Use of Local Influencers
Case Study: Emami collaborated with local village leaders and influencers to promote Fair and Handsome cream in rural areas. By leveraging the trust villagers had in these local figures, Emami increased product credibility and adoption. This strategy helped the brand break into regions where urban celebrity endorsements had little impact, proving the power of localized branding.
13. Seasonal and Festival Offers
Example: Samsung’s Festival Discounts on Home Appliances
Case Study: Samsung launched special discounts and bundled offers on televisions and refrigerators during harvest and festival seasons, when rural incomes are higher. By timing promotions with local festivals, Samsung tapped into periods of higher spending and saw a significant boost in rural sales, demonstrating the value of aligning marketing strategies with rural economic cycles.
14. Experiential Marketing and Product Demonstrations
Example: Syngenta’s Crop Demonstration Camps
Case Study: Syngenta, an agrochemical company, organized field demonstration camps in villages to show the effectiveness of their seeds and crop protection products. Farmers could see results firsthand, ask questions, and receive technical guidance. This hands-on approach built trust, educated farmers, and led to increased adoption of Syngenta’s products across rural regions.
15. Collaborations with Government and NGOs
Example: Lifebuoy’s Handwashing Campaign with Schools
Case Study: Lifebuoy partnered with government schools and NGOs to run hygiene awareness programs in rural areas. Free soap samples were distributed, and children were taught proper handwashing. The campaign educated millions, created positive brand associations for Lifebuoy, and boosted soap sales in rural households as hygiene awareness grew.
16. Mobile Vans and Rural Outreach Programs
Example: Maruti Suzuki’s Mobile Service Vans
Case Study: Maruti Suzuki deployed mobile vans equipped with service staff and spare parts to offer on-the-spot servicing for cars in rural areas. These vans traveled to remote villages, providing convenience for customers who lacked access to service centers. This initiative not only improved customer satisfaction and loyalty but also increased Maruti’s brand presence in India’s vast rural landscape.
DDB Mudra Group stands as one of India’s largest integrated marketing communications networks, renowned for blending creativity with emotional storytelling to drive brand success. Originating from Mudra Communications, founded in 1980 by A.G. Krishnamurthy, it evolved into a full-fledged group after acquisition by DDB Worldwide (part of Omnicom) in phases from 2005 to 2011, rebranding as DDB Mudra. Headquartered in Mumbai with offices across major cities, it employs over 1,000 people across specialized units.
Founding and Evolution
Started in a modest 500 sq ft space with 15 professionals, Mudra pioneered integrated services including advertising, media, digital, OOH, experiential, and design consultancy. Under leaders like Madhukar Kamath, it grew into India’s trendsetter, launching MICA (now a top communications institute). Post-merger, DDB Mudra adopted “Unexpected Works” as its mantra, earning accolades like APAC Agency of the Year (2022) and #1 in India for four straight years (2022-2025).
Key Services
The group operates through agencies like DDB Mudra (influence/behavioral change), MudraMax (media/experiential), and specialists in data-driven marketing, youth engagement, and retail design. Capabilities span advertising, OOH, digital, promotions, and strategy for sectors like consumer goods, health, and lifestyle.
Notable Achievements
DDB Mudra has clinched Lions awards five years running (2018-2023), Network of the Year (2023 & 2025), and global metals at Cannes, Spikes Asia, and WARC (e.g., Indeed’s B2B Grand Prix 2023). Clients include top Indian brands, with campaigns shifting culture via emotional, inclusive ideas.
A. Print Advertising Campaign
Here are four notable print advertising campaigns by DDB Mudra, including a brief description, an example, and a balanced criticism for each:
1. Rasna – “I Love You Rasna”
Example: A print campaign from the 1980s shows a cheerful Indian girl with the Rasna drink, with the tagline, “I Love You Rasna.” The visuals were bright, friendly, and targeted at families, quickly making Rasna a household name.
Criticism: While the campaign was highly effective and memorable, some later critics noted that the messaging heavily relied on nostalgia and did not evolve much with changing market preferences. New competitors saw the campaign’s lack of innovation as a missed opportunity to further modernize the brand.
2. Peter England—“The Honest Shirt”
Example: Print ads featured straightforward, clean visuals with crisp shirts and the tagline “The Honest Shirt,” communicating reliability and value.
Criticism: Though the campaign was successful in establishing trust, critics argued that the messaging was a bit too generic and could apply to any basic shirt brand. Some felt it didn’t do enough to distinguish Peter England’s unique style or fashion quotient in a competitive market.
3. LIC – “Zindagi ke saath bhi, zindagi ke baad bhi”
Example: Prints depicted life’s milestones (marriage, parenthood, and retirement) with the slogan “Zindagi ke saath bhi, zindagi ke baad bhi” (“With you in life and after life too”), emphasizing lifelong security.
Criticism: While highly emotional and resonant, critics have pointed out that the campaign sometimes leaned on sentimentality without adequately explaining product features or financial benefits, which could have educated consumers more about insurance options.
4. Volkswagen – “Talking Newspaper” (2010)
Example: A pathbreaking campaign where a chip embedded in the newspaper created an audio ad when the page was opened, accompanied by a print message introducing Volkswagen’s arrival in India.
Criticism: While innovative, the campaign faced backlash for being intrusive, startling readers, and even causing complaints about waste and environmental impact from the electronic chip. Some questioned whether the stunt translated into meaningful long-term brand engagement.
Here are four notable TVC (television commercial) advertising campaigns by DDB Mudra, each with an example and critical insight:
1. Volkswagen – “Das Auto” (2010 India Launch)
Example: The TVC introduced Volkswagen to India, using the German phrase “Das Auto” (The Car) with a minimalistic style, focusing on the brand’s reputation and engineering.
Criticism: While the campaign effectively positioned Volkswagen as a premium, global brand, critics felt it was too subtle and not localized enough for the Indian audience, who may not connect with the foreign language and understated messaging.
2. Reliance Jio—“Jio Digital Life”
Example: TVCs showcased families and youth embracing a new digital era with affordable 4G data, highlighting video calls, music, and internet access as part of daily Indian life.
Criticism: Though the campaign was relatable and aspirational, some critics argued it overpromised network performance, leading to disappointment when users faced actual service issues, thus risking a gap between perception and reality.
Example: The commercials featured typical Indian families excitedly shopping, emphasizing unbeatable savings and variety at Big Bazaar, with the jingle “Isse Sasta Aur Accha Kahin Nahin” (“There’s nothing cheaper or better”).
Criticism: While catchy and memorable, some found the TVCs formulaic and repetitive over time. The depiction of bargain-hunting sometimes reinforced stereotypes rather than elevating the brand’s value proposition.
4. McDonald’s India – “Aap Ke Zamane Mein, Baap Ke Zamane Mein”
Example: This humorous campaign drew comparisons between generations, with young people showing their parents how McDonald’s offers are better than what they had “in their time.”
Criticism: Despite the humor, some critics felt the campaign didn’t sufficiently differentiate McDonald’s from local QSR competitors. The generational comparison, while amusing, risked alienating older viewers who might not appreciate the contrast.
Summary Table:
Campaign
Example Description
Criticism
Volkswagen “Das Auto”
Minimal launch, global positioning
Too subtle, lacked local connection
Reliance Jio “Digital Life”
Digital empowerment, family scenes
Overpromised network performance
Big Bazaar “Isse Sasta…”
Family shopping, savings jingle
Formulaic, reinforced stereotypes
McDonald’s “Aap Ke Zamane Mein”
Generational humor, value comparison
Did not differentiate enough; risked alienation
C. Outdoor Advertising Campaign
Here are four notable outdoor advertising campaigns by DDB Mudra, including campaign examples and critical perspectives:
Example: DDB Mudra placed innovative billboards in metro cities like Mumbai and Delhi during Volkswagen’s India launch. Some billboards featured moving parts or lights that mimicked indicators, brake lights, or the iconic Beetle’s silhouette to highlight the brand’s engineering.
Criticism: While attention-grabbing and aligned with Volkswagen’s innovation, critics felt the messaging was more artistic than informative. The novelty sometimes overshadowed the product features, leaving viewers impressed but not necessarily motivated to buy.
2. Incredible India—“God’s Own Country” outdoor series
Example: Large-format outdoor hoardings with breathtaking visuals—such as Kerala’s backwaters and Rajasthan’s deserts—were used at airports, metro stations, and city centers as part of the “Incredible India” tourism push.
Criticism: Though visually appealing, critics noted that the campaign sometimes relied too heavily on stereotypical imagery. It didn’t always showcase the diversity and lesser-known destinations, possibly missing an opportunity for a more nuanced narrative.
3. BPL Mobile – “Network Coverage”
Example: Billboards displayed a simple, clever visual of network bars growing taller as they passed through the city, paired with the message “Full Signal, Everywhere.”
Criticism: The cleverness of the design was praised, but critics pointed out that the campaign could backfire if users’ actual network experience didn’t match the promise, potentially damaging brand credibility.
Example: Large, playful 3D installations and bus shelter wraps featuring the iconic fries and burgers were placed in high-traffic urban areas to promote the “Happy Price Menu.”
Criticism: While visually impactful, some critics argued that the campaign focused more on brand visibility than on communicating the menu’s value or variety. It risked being considered superficial brand recall rather than driving footfalls or deeper engagement.
Summary Table:
Campaign
Example Description
Criticism
Volkswagen Innovative Billboards
Moving/lit billboards
Artistic, sometimes unclear on product details
Incredible India Outdoor Series
Beautiful scenic hoardings
Overuse of typical imagery, lacked diversity
BPL Mobile Network Coverage
Signal bar visuals on billboards
Risk of over-promising actual network experience
McDonald’s Happy Price Menu
3D fries, bus shelter wraps
Visually strong, less focus on detailed messaging
D. Digital Media Advertising Campaign
Here are four notable digital advertising campaigns by DDB Mudra, with campaign examples and criticism for each:
1. Stay free: #ProjectFreePeriod
Example: Stayfree’s #ProjectFreePeriod was a digital campaign aimed at destigmatizing menstruation among sex workers. The initiative encouraged these women to use their menstrual days to learn new skills and build a better future. The campaign featured powerful videos, digital storytelling, and influencer outreach.
Criticism: While the campaign was lauded for its social impact and creativity, critics pointed out that it ran the risk of being perceived as performative if not followed up with genuine support and long-term impact. Some also felt that the focus on “productivity” during periods could reinforce problematic notions of constant self-improvement.
2. Spotify India—#There’sAPlaylistForThat
Example: DDB Mudra created quirky, relatable social media content and targeted digital ads that tied everyday Indian situations to curated Spotify playlists—like “Songs for Stuck in Traffic” or “Songs for Spicy Food Recovery.”
Criticism: Though the campaign resonated with urban youth, some critics argued that the humor and references were too niche, possibly alienating smaller towns or non-English-speaking audiences. There was also a risk of message fatigue due to repetition.
3. Volkswagen – “Digitally Wired Cars” Launch
Example: To showcase Volkswagen’s connected car features, DDB Mudra produced short digital films and interactive content demonstrating remote vehicle control, diagnostics, and safety features, distributed via YouTube, Instagram, and auto-enthusiast platforms.
Criticism: Although the campaign’s digital content was technically impressive, critics pointed out that it frequently concentrated too much on features and lacked an emotional narrative to deeply engage viewers. The technical language and demos sometimes alienated less tech-savvy customers.
4. McDonald’s India—“Eat Qual”
Example: The “EatQual” digital campaign promoted inclusivity by introducing packaging that made it easier for people with upper limb disabilities to enjoy McDonald’s burgers. The campaign used emotional storytelling on social media, digital films, and influencer partnerships.
Criticism: Though widely praised for advocacy, some critics questioned the scale and follow-through of the initiative, asking whether the change was implemented at all outlets or only for the campaign’s sake. Others felt the impact would be limited if not part of a broader accessibility plan.
Summary Table:
Campaign
Example Description
Criticism
Stayfree #ProjectFreePeriod
Digital films, skill-building initiative
Risk of performative activism; focus on “productivity” debated
Spotify #There’sAPlaylist…
Relatable playlists for life moments
Too urban/English-focused; risk of message fatigue
Volkswagen Digitally Wired
Feature demos, interactive content
Overly technical, lacked emotional engagement
McDonald’s EatQual
Inclusive packaging, digital storytelling
Scale and long-term impact questioned; execution consistency
FCB Ulka, a prominent creative agency under FCB Group India, has produced several landmark advertising campaigns, particularly for The Times of India, blending social commentary with bold visuals. These efforts often challenge norms and drive cultural conversations. Four notable campaigns exemplify their print and integrated prowess.
Times Out & Proud (2019)
FCB Ulka created a dedicated classifieds section in The Times of India for the LGBTQ+ community post-Section 377 decriminalization. Launched on International Day Against Homophobia, it included full-page print ads, digital films, OOH, and influencer activations, winning Gold at One Show APAC.
Sindoor Khela—No Conditions Apply (2017)
This campaign challenged Durga Puja’s exclusionary Sindoor Khela ritual via print ads and films urging “No Conditions Apply” for widows/divorcees. It sparked national debate, ranked #9 on WARC Creative 100, and garnered Cannes shortlists.
Full Page Print Innovation (2018)
Interactive print ads allowed readers to physically manipulate front-page elements to reveal hidden stories, celebrating TOI’s role in journalism. The innovative format blended tradition with engagement across newspapers.
Two Bins Life Wins (2021)
For Tata Trusts, print and OOH urged political parties to nominate 50% women candidates in Bihar elections via selfie campaigns. It boosted women’s representation and earned Cannes Lions nominations.
A.Print Advertising campaign
Here are four notable print advertising campaigns by FCB Ulka, each showcasing distinct creativity and impact:
Amul – “Floating Stories” (2024) This groundbreaking campaign featured photostories of women dairy farmers printed directly on milk using innovative hydrographic techniques. When milk was poured into a water trough, the images floated to life—symbolically bringing their empowering narratives to visibility. It served as both a poetic and powerful tribute to these women, earning widespread acclaim and approximately 1.9 million views on Twitter.
Goafest 2017—”Gods of Advertising” Designed for South Asia’s largest advertising festival, this print campaign depicted advertising legends as classical Greek gods. Rendered in fresco-style artwork and classical fonts, the posters, mailers, and press materials conveyed both grandeur and creativity—setting the tone for the festival.
Times of India—”Out & Proud Classifieds” (2021) As part of a socially impactful print initiative, FCB Ulka created a dedicated classifieds section in the newspaper for the LGBTQ community. This campaign, named “Out & Proud,” offered visibility and dignity to LGBTQ individuals through personal announcements and messages. It earned international recognition with a Bronze Lion at Cannes Lions 2021.
Amul – Iconic “Amul Girl” Campaign (1966 onward) Though predating FCB Ulka’s later work, the enduring “Amul Girl” mascot and the “Utterly Butterly” tagline were conceived by ASP, which later became part of FCB Ulka. This hand-drawn mascot appeared on hoardings, bus panels, and posters, becoming one of India’s most beloved and long-running print ad campaigns.
Summary of FCB Ulka’s standout print campaigns:
Floating Stories—Amul (2024): Milk-printed photostories celebrating women dairy farmers.
Gods of Advertising—Goafest (2017): Mythical-themed print visuals for an ad festival.
Out & Proud Classifieds—Times of India (2021): Inclusive print classifieds for the LGBTQ community.
Amul Girl Campaign—Amul (1966 onward): Iconic mascot and tagline in print advertising.
B. TVC Advertising campaign
Here are four notable TVC (television commercial) advertising campaigns created by FCB Ulka:
1. Sunfeast Dark Fantasy – “How Far Will You Go for a Dark Fantasy?” The campaign features a series of humorous and dramatic commercials that depict people going to extraordinary lengths to enjoy Sunfeast Dark Fantasy biscuits. The campaign leverages the theme of irresistible temptation and indulgence.
2. Tata Motors – Tata Nano “Khushiyon Ki Chaabi” This emotional TVC focused on how the Tata Nano became the “key to happiness” for middle-class Indian families. The commercials portray family moments, aspirations, and the joy of owning a car for the first time, making the Nano a symbol of dreams fulfilled.
3. Horlicks Women’s Plus—“Stories of Strength” A set of TVCs highlighting real-life women who broke stereotypes and achieved extraordinary things, aligning with the product’s focus on bone health and women’s empowerment. The campaign celebrated strength—both physical and emotional—in Indian women.
4. Amul Milk—“Har“Ghar Amul Ghar” A heartwarming TVC campaign showing how Amul milk is an integral part of joyful Indian households. The commercials focus on the everyday joys, family bonds, and health benefits associated with Amul, reinforcing the brand’s trusted image across generations.
C. Outdoor Advertising Campaign
FCB Ulka has executed four notable outdoor advertising campaigns, each showcasing creative innovation and impactful messaging:
Mumbai Traffic Police—“Falling Hoarding” FCB Ulka created a striking public safety campaign for the Mumbai Traffic Police. The outdoor installation featured a large billboard intentionally tilted forward, held up only by a giant seatbelt—visually dramatizing the message that “seatbelts save.” This clever and arresting visual earned recognition at Cannes Lions under the Outdoor Lions category for public awareness.
Tata Motors – 24×7 On-Road Assistance In a print and outdoor campaign for Tata Motors’ roadside assistance service, FCB Ulka used the everyday annoyance of newspaper ink smudging readers’ fingers. The ad showed a completely blackened newspaper page, with the tagline: “Don’t Get Your Hands Dirty.” This metaphor effectively communicated the brand’s clean and reliable assistance service.
Whirlpool—“Ek“Jodi Kapda, Skin Shirt” For Whirlpool, FCB Ulka launched a guerrilla-style outdoor initiative addressing clothing waste. Volunteers wore T-shirts that looked like human skin—designed to shock and provoke thought—encouraging shoppers to donate their used clothes. The campaign included T-shirts placed in apparel stores, each with a QR code leading to a donation site. It was entered in the Guerrilla Marketing category at Cannes.
Draftfcb Ulka Office Creative (OOH Showcase) FCB Ulka’s own office showcased creative outdoor installations, featured in an OOH Creative Showcase by afaqs! in July 2017. While details are limited, this internal campaign highlights the agency’s flair for creative expression and branding even within its workspace.
D. Digital Advertising Campaign
Here are four notable digital media advertising campaigns by FCB Ulka:
1. Horlicks Women’s Plus—“Stories of Strength”
A digital-first campaign celebrating real women who broke stereotypes and excelled in their fields—like India’s first female commando trainer and a female Dhaki (drummer). The campaign featured unscripted, authentic stories across social media and YouTube, emphasizing bone health and women’s empowerment.
2. Times of India—“Out & Proud Classifieds”
To support the LGBTQ+ community, FCB Ulka launched digital classifieds for LGBTQ+ announcements on Times of India’s website and social media. This innovative campaign gave the community a dignified, public platform online, earning international recognition and widespread social sharing.
3. ITC Sunfeast Farmlite – #HealthierYouAwaitsYou
For Children’s Day, FCB Ulka produced a digital film encouraging families to adopt healthier lifestyles. The story highlighted how kids follow their parents’ habits, urging adults to make positive changes. The campaign ran across Facebook, YouTube, and Instagram.
4. Tata Motors—#MadeOfGreat Digital Campaign
The digital activation celebrated everyday heroes and their inspiring journeys, aligning with the brand ambassador of Tata Motors, Lionel Messi. The campaign encouraged users to share their own #MadeOfGreat stories via Facebook, Twitter, and other digital platforms, creating high engagement and buzz online.
IMC is a method for producing an integrated brand involvement for consumers through different channels. In a short period of just over a decade, IMC has evolved around the world and developed the conventional type of business. To fully understand how integrated marketing works, it is beneficial to learn about its history. In the 1990s, many companies are shifting toward IMC, which includes coordinating the various promotional features along with other marketing actions that communicate with a firm’s customers.
According to the American Marketing Association, integrated marketing communication is a concept of marketing communication planning that recognizes the added value of a comprehensive plan that evaluates the strategic roles of a variety of communication disciplines.
Promoters of the IMC notion, such as Don Schultz of Northwestern University, argue for an even broader perspective that considers all sources of brand or company contact that a customer or prospect has with a product or service.
In the commencement, this type of marketing only comprised public relations, advertising, events, and direct marketing. However, as technology evolved, electronic media became a significant part of integrated marketing. Integrated marketing certified businesses to more easily shift their marketing strategy as technological advances. As an outcome, IMC suited a crucial marketing system in current time. Nowadays, integrated marketing integrates all forms of marketing, for example, digital blogging and content marketing, indoor and outdoor marketing, social media and mobile marketing, public relations, events, and others.
Integrated marketing approaches have to be consistent because combining contemporary and traditional marketing guarantees that communications integrate the best of both worlds and reach all significant stakeholders. Communication is most operative when messages are passed without any disturbance and have the best clarity.
B. Role of Integrated marketing Communication
Introduction
Currently, the world is experiencing rapid changes and developments in various fields that affect organizations at different levels of progress. The markets in this segment have experienced intense competition among active organizations as they strive to meet customer needs and satisfaction while gaining reasonable advantages that help them maintain their status in terms of the services they provide.
Due to the significance of marketing communications and its role in raising and decreasing the risks observed by customers and the fact that we cannot judge the service except after buying it, maximum service organizations pay more attention to the quality and size of their marketing communications to attain good communication with their customers. In practice, the communication role is to create, implement, and maintain a unitary message in all aspects of a marketing campaign. Several role have caused IMC to play into a main policy for marketers in India; few of them are given below
The Indian market is now consuming a rural-urban mix form.
Multiplicity buying pattern. (Like agriculture buying, Industrial and consumer buying)
Consumer awareness is quick and swift
Indian consumers are becoming increasingly interested in new technology.
Indian consumers exhibit a diverse range of demographic, geographic, psychographic, and other traits.
Diversity in economic situations
Media advertising is shifting to multiple forms of communication that focus on target media.
The market is evolving from being dominated by manufacturers to becoming retailer-dominated and controlled by consumers, along with other changes.
Technology is getting updated quickly.
There are enormous options available to grow with the market.
C. Tools of Integrated marketing communication
Introduction
Nowadays marketers have more options than ever regarding how and where to promote or advertise products and services. If companies are ethically planning, communicating, and following industry guidelines, they will most likely earn the trust of their customers and target audience. Marketing communication tools are used to promote a company’s products and services. The significant tools of Integrated Marketing Communications are as follows:
1. Advertising
This tool can get your messages to a large number of consumers professionally through such ways as radio, TV, magazines, newspapers, the Internet, billboards, and other mobile technological communication devices. An ad has a very significant role that increases the visibility of your products on a huge scale.
2. Social Media
Social media (such as Facebook or Facebook pages, Instagram, YouTube, TikTok, app-based product marketing, etc.) is a tool/medium to support your business. Coupons, contests, samples, premiums, demonstrations, displays, or incentives are some ways to use this tool.
3. Sales Promotions
Sales promotions are an additional effective communication marketing tool. For consumers, sales promotions usually comprise discounts, coupons, and contests. “Buy one, get one free,” “Offer for a limited period,” “Festive seasonal offers,” etc. are well-known techniques of sales promotion.
4. Public Relations
Public relations is a significant technique that establishes a friendly relationship between a company or organization and the public. This integrated marketing communications tool originates through public appearances, news/press releases, or event sponsorships to build trust and goodwill by presenting the product, company, or person in a positive light.
5. Personal Selling
Personal selling is another universal communication marketing tool. Personal selling contains all person-to-person contact with customers with the purpose of presenting the product to the customer, convincing him or her of the product’s value, and closing the sale. Unlike advertising, personal selling involves direct contact between the buyer and seller.
6. Direct Marketing
Direct marketing is the technique of selling products and goods directly to customers through different mediums. This tool is applied for email, mail, and catalogues to encourage direct responses to radio and TV to reach targeted audiences to increase sales and test new products and alternate marketing tactics.
7. Events and Experiences
These are company-sponsored activities and programs designed to create brand-related contacts with customers. Sponsorships increase the visibility of the company.
D. Communication process of IMC
Introduction
Definition: Communication is a two-way process wherein the message in the form of ideas, thoughts, feelings, and opinions is transmitted between two or more persons with the intent of creating a shared understanding.
The sender, or the communicator, is the person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.
2. Encoding
The sender begins with the encoding process wherein he uses certain words or non-verbal methods such as symbols, signs, body gestures, etc., to translate the information into a message. The sender’s knowledge, skills, perception, background, competencies, etc., have a great impact on the success of the message.
3. Message
Once the encoding is finished, the sender receives the message that he intends to convey. The message can be written, oral, symbolic, or non-verbal, such as body gestures, silence, sighs, sounds, etc., or any other signal that triggers the response of a receiver.
4. Communication Channel
The sender chooses the medium through which he wants to convey his message to the recipient. It must be selected carefully to make the message effective and correctly interpreted by the recipient. The choice of medium relies on the interpersonal relationships between the sender and the receiver, as well as the urgency of the message. Oral, virtual, written, sound, gesture, etc. are some of the commonly used communication mediums.
5. Receiver
The receiver is the person for whom the message is intended or targeted. He endeavors to understand it as effectively as possible, ensuring the achievement of the communication objective. The degree to which the receiver decodes the message depends on his knowledge of the subject matter, experience, trust, and relationship with the sender.
6. Decoding
Here, the receiver interprets the sender’s message and tries to understand it in the best possible manner. Effective communication occurs only if the receiver understands the message in exactly the same way as it was intended by the sender.
7. Feedback
Feedback is the last step that confirms the receiver got the message and understood it as the sender intended. It increases the effectiveness of the communication, as it permits the sender to know the efficacy of his message. The receiver’s response can be verbal or non-verbal.
E. The IMC Planning Process
Introduction
Traditional media approaches to influence consumers have transformed with the Internet and social media adding complication to the marketing mix. Traditional media, the Internet, and social media offer chances to influence consumers in many ways. Philip Kotler, one of the legendary figures in marketing, provides a great quote that sums up integrated marketing communications. “Integrated marketing communication is a way of looking at the whole marketing process from the viewpoint of the customers.”
According to Belch G. & M. Belch, they suggest that the IMC process consists of six steps outlined below:
1. Contextual or Situational Analysis
The first stage of the IMC planning process is to conduct a situational/contextual analysis. This can involve a SWOT analysis (strengths, weaknesses, opportunities, and threats) and an external and internal environmental analysis.
2. Target Markets
You need to decide who your target markets are and map them on a demographic and psychographic level. Then you need to decide what the benefits are to the consumer and why they would use the product.
3. Communication Objectives
The third step of the IMC planning process is to decide what the communication objectives are. These are objectives that your company wants to communicate to the public and their target audience. Some examples of these are
Develop brand awareness
Change customer beliefs
Enhance brand image
Increase sales
Reinforce purchase decisions
4. Budget
The types of budgets that companies have can vary. These can be a percentage of sales, competitive partially, a percentage of profit, or a budget depending on objectives and tasks and how much the company can afford.
5. Marketing Mix Strategy
The marketing mix is selected in line with the communication objectives and in liaison with the budget selected.
6. Evaluating the program.
The final step of the IMC planning process is evaluating the program. This can be done by certain social media metrics, by analyzing online traffic with the use of Google Analytics, and by sales and social media tools that allow you to track engagement with certain items.
A robust and independent media is essential for a thriving democracy. In India, the media, being the fourth pillar of Indian democracy, acts as a crucial bridge between the government and its citizens, providing information, analysis, and scrutiny of government policies. By holding the government accountable, the media serves as a watchdog, facilitating transparency and fostering informed public debates.
2. The Power of Agenda Setting
Media coverage has the power to set the agenda for public discussions on government policies. Journalists and news organizations decide which policies receive prominence and how they are framed, influencing public perception and understanding. The media’s selection of policy issues, angles, and narratives shapes the public’s priorities, making agenda setting a significant responsibility for journalists.
3. Objective Reporting vs. Advocacy Journalism
Journalists face the challenge of maintaining objectivity while reporting on government policies. Striking the right balance between objective reporting and advocacy journalism can be complex. While journalists should present factual information and diverse perspectives, they must also critically analyze policies, evaluate their impact, and hold the government accountable for its actions.
4. Challenges of Access and Information Flow
Journalists often face challenges in accessing accurate and timely information about government policies. Government agencies may selectively disseminate information, hindering journalists’ ability to provide comprehensive coverage. Obtaining access to key decision-makers, relevant documents, and data can be a daunting task, requiring persistence, source-building, and investigative skills.
5. Media Biases and Ideological Influences
Media biases and ideological influences can impact the coverage of government policies. Journalists and news organizations may hold inherent biases that influence their reporting, framing, and interpretation of policies. These elements can result in either a favorable or critical portrayal of government initiatives, potentially shaping public opinion in the process.
6. Balancing Complexity and Simplification
Government policies often involve intricate details and technical jargon that may be challenging for the general public to comprehend. Journalists face the task of simplifying complex policy matters without oversimplifying or distorting the information. For communication to work and for people to understand, it’s important to find the right balance between accuracy and accessibility.
The media’s coverage of government policies in India carries immense significance in a democratic society. Journalists play a critical role in informing citizens, analyzing policies, and holding the government accountable. By understanding the dynamics of media coverage, the challenges faced by journalists, and the ethical responsibilities they carry, media students can equip themselves to become informed, fair, and responsible journalists who contribute to a vibrant and well-informed democracy.
Defence Policy
Introduction
The realm of Indian defense policy is crucial for national security and has far-reaching implications for the country’s geopolitical standing. The role of media in covering defense policy is of paramount importance, as it is instrumental in determining public perception, fostering transparency, and promoting informed debates. This section examines the complex role of media in covering Indian defense policy, highlighting key aspects, challenges, and recent prominent examples from a journalistic standpoint.
Journalists must delicately balance national security considerations with the public’s right to know when reporting on defense policy. Journalists play a critical role in providing accurate, timely, and comprehensive coverage of defense policies, armed forces, and national security challenges. By upholding journalistic principles of objectivity, verification, and accountability, journalists can contribute to an informed public discourse and ensure responsible reporting on defense matters.
1. Navigating National Security and Transparency
Coverage of Indian defense policy poses a unique challenge for media outlets due to the sensitive nature of national security. Journalists must delicately balance the need for transparency with the need to protect sensitive information that could jeopardize national interests. Striking a balance between the public’s right to know and the imperative of protecting classified information is a crucial responsibility for journalists covering defense policy.
2. Geopolitical Context and Strategic Implications
Media coverage of Indian defense policy should place it within the broader geopolitical context. Journalists must analyze the strategic implications of defense policies, taking into account regional dynamics, alliances, and emerging global trends. This contextualization enhances public understanding of the country’s defense posture and its implications for national security.
3. Expert Insights and Analysis
Coverage of defense policy necessitates seeking expert opinions and analysis from military strategists, defense analysts, and security experts. Journalists should engage with these experts to provide nuanced perspectives, offer historical context, and assess the efficacy of defense policies. Expert insights contribute to a more comprehensive understanding of defense matters and help bridge the gap between technical jargon and public comprehension.
4. Safeguarding National Interest
Media coverage of defense policy requires journalists to exercise caution and responsibility in protecting the national interest. Sensationalism or speculative reporting on sensitive defense matters can have adverse consequences, impacting national security and compromising the effectiveness of military operations. Ethical considerations and fact-checking are key to guaranteeing accurate and responsible reporting.
5. Prominent Recent Examples
Recent developments such as the acquisition of advanced defense equipment, border tensions, and military modernization efforts have garnered significant media attention. Journalists play a pivotal role in covering these events, providing analysis, expert opinions, and real-time updates to the public. Accurate and unbiased reporting on such incidents contributes to informed public discussions and helps foster trust in the media’s role as an informant during critical moments.
6. Defence Procurement and Accountability
Media coverage should scrutinize defense procurement processes, including contracts, acquisitions, and offsets. Journalists should investigate potential irregularities, conflicts of interest, and the transparency of procurement practices. Holding the government and defense establishments accountable ensures efficient utilization of public funds and enhances the overall efficacy of defense policy implementation.
7. Balancing National Security and Public Interest
Journalists covering defense policy must strike a delicate balance between national security imperatives and the public’s right to be informed. While ensuring the protection of sensitive information, journalists have a responsibility to keep the public informed about defense matters that directly impact their safety, national resources, and strategic interests. This delicate balancing act requires meticulous verification, responsible reporting, and adherence to ethical standards.
8. Bridging the Civil-Military Gap
Coverage of Indian defense policy can contribute to bridging the civil-military gap by facilitating a deeper understanding of the armed forces among the general public. Journalists should try to show the military’s roles, problems, and contributions in a way that makes people appreciate, respect, and empathize with them. Media coverage can create a sense of unity and national pride by making the experiences of armed forces personnel more relatable and showing how dedicated they are.
9. Embedding Journalists in Defence Operations
In some cases, journalists may be embedded with defense forces during operations to get firsthand accounts and insights. This practice allows journalists to report on defense operations with accuracy, authenticity, and a more profound understanding of the complexities involved. Embedding also enables journalists to showcase the professionalism and sacrifices of the armed forces while adhering to agreed-upon operational security guidelines.
10. Advocating for Transparency and Accountability
Media coverage should advocate for transparency and accountability in defense policies and decision-making processes. Journalists play an important role in looking into cases of corruption, mismanagement, or inefficiency in the defense establishment. By bringing these kinds of problems to light, media coverage can help create a culture of openness, responsible government, and constant improvement in the defense sector.
Media coverage of Indian defense policy serves as a critical pillar of democracy by providing citizens with vital information about national security, military operations, and defense strategies. Journalists, as responsible and ethical conduits of information, play a pivotal role in ensuring accurate, balanced, and comprehensive reporting. By adhering to journalistic principles and addressing the unique challenges of covering defense policy, media students can contribute to informed public discourse, transparency, and accountability in matters of national security.
According to the Legal Dictionary, puffery is a form of advertising in which a product or service is praised as being superior to all others like it, without any evidence to back up the claim. This is done for the sole purpose of attracting buyers that might not otherwise give the product or service any attention.
Puffery can normally be found in advertising or promotional materials about a specific product or service, though it is often employed by politicians and other people attempting to gain favor. Puffery is legal, so long as it does not escalate to what would be considered misrepresentation. For example, undeserved or exaggerated praise; publicity consisting of such praise and others.
What is puffery?
Puffery is a statement or claim that is promotional in nature. It’s usually subjective and not to be taken seriously. Advertisers try to persuade people to buy a product or service through various methods. A company may deliver an entertaining message about its product, compare the product to a similar item, list facts about the product, or make vague claims about the product that cannot be proved or disproved. This last method is known as “puffery”; the advertiser “puffs up” the product to seem like more than it is.
Puffery is not illegal and is a common method used in advertising. Examples of these include claiming that one’s product is the “best in the world” or something completely unbelievable, like a product claiming to make you feel like you’re in space. For example:
Duracell
We all know that a toy rabbit powered by a Duracell battery will not keep going and going and going. Even if puffery’s only function is to entertain, that would be sufficient reason not to discourage it.
Fevicol (“Fevicol ka mazboot jod hai Tootega nahi!” by Fevicol)
The impact of puffery advertisement on the audience is as follows:
Consumers tend to buy the product on the basis of puffed-up ads but at times end up being dissatisfied. The product does not live up to their expectations.
At times, puffery has a negative impact on the consumers, where instead of being brand loyal, they end up being brand averse.
Some other examples of ‘puffery’ in advertising:
“Red Bull Gives You Wings”
“Feels like you’re sleeping on a cloud.”
“It’s a meal fit for a king.”
“It’ll blow your mind.”
“World’s best coffee.”
The above slogans are all ‘puffery’; we don’t know what it’s like to sleep on a cloud. Who knows what a meal fit for a king is? “Blow your mind” is obviously not to be taken literally, and there is no way of substantiating if you’re serving the world’s best coffee.
Puffery enables an advertiser to grab consumers by their collars and say, “Hey, have I got a great product for you!” If firms are discouraged from placing in their ads all but the driest factual claims, consumers will be forced to spend more of their time and resources discovering which products are available.
One consequence will be diminished product innovation. Because consumers are more familiar with established products than with new products, puffery is pivotal to the marketing of new products. Fewer resources will be devoted to product innovation if firms encounter greater legal risks in bringing new products to consumers’ attention. Established products experience less intense competition as fewer products enter the market. Product quality declines.
The producer doesn’t care where consumers buy its product. The aim of the retail advertiser differs from that of the national advertiser. The retailer’s advertisements encourage support by consumers and build store trustworthiness among them. The retailer is primarily focused on promoting their store rather than any specific brand. The general move towards retail advertising is “buying at our store.” The retailer is unconcerned with the sale of any definite brand, unlike the national advertiser.
The retailer must contend in one of the most reasonable arenas of business and move enormous volumes of products. Moreover, retail advertising must convey the store’s image in order to primarily attract specific types of consumers. To attain these objectives, retailers often communicate price information, service and return policies, and the range of products available.
The local retailers, like supermarkets, department stores, etc., have a wide range of products that they wish to render to their potential target market. Now audio-visual media is very helpful for advertising, and the local retailers prefer it for their product assortments. However, they prefer local channels primarily due to cost considerations. The advertising options and media preferences of these retailers ultimately depend on whether they are re-advertising national brands or originally advertising local brands.
The intention of these retailers to advertise these product brands is to let the potential market know about the accessibility and special promotional offers. Newspapers are an excellent medium in terms of cost and complicated space. The brand image has already established itself, so the quality of the advertisement holds no significance here. Moreover, the local advertisers get striking rates from the newspaper.
Original advertisers at the local level have the same purpose as that of the national brand advertisers, but the local retailers have a possibility in three areas regarding their choices:
1. Product versus service selling
2. Extent of product mix
3. Number and geographic distribution of customers
For example, in Kolkata, a supplement on glossy pages comes with every Friday issue of The Telegraph in Salt Lake City. This supplement features all the advertisements of retailers in and around Salt Lake. Direct mail can also be used in cases where the products have a wider mix. Handbills are also used at times for announcements and special promotions. But for both direct mail and handbills, the number of customer prospects should be large enough.
Another significant area of retailers is their store likeness. Though many consider the product advertisement media as primary for retailers and store likeness promotion media as secondary, there are many retailers who depend on the faithfulness of their customers towards their brand name and their footfall. Many retailers argue that getting the customer into the shop is the most complicated job.
Store likeness advertising has the following objectives:
1. Brand remembrance
2. Brand positioning
3. Brand Purchase objective
In India, retailing has caught up in a big way. Today one finds the presence of huge retail stores like Crossroads, Shoppers Stop, and Big Bazaar, etc., that are doing well. It has a bright future and looks all set to grow. Currently, it is an urban phenomenon found in metropolises such as Mumbai, Delhi, and Bangalore. However, this trend is expanding into smaller towns, which represent the market of the future.
We outline the main purposes of retail advertising below.
1. Selling the business: To sell the business, attract customers to the location and, in the case of a shop, enhance what is known as ‘store traffic,’ i.e., try to enhance the number of people passing in the course of the shop. Expecting them to enter could lead them to purchase items they might not have otherwise.
2. Selling special or own-branded goods: Certain retail distributors are selected to serve as dealers for specific brands. An example is that some supermarket retailers sell their own branded goods, which manufacturers pack in the name of the supermarket (for example, D-Mart sells PREMIA). Some enormous department stores have a special brand name for all their products; consistently, they will be cheaper, and they compete with national brands.
Competition between national and own brands is strong, and there is always a risk that the national brands will be delisted in favor of a store’s own branded products. Own-branded products are frequently made to the retailer’s own terms or recipes and are not simply replicas of existing national brands. All the retail outlets are able to use advertising to encourage the sale of their stock.
3. Clearance Sale: To clear the stock of the shop, such as by promoting seasonal products, special offers could be made. Examples are the sale of assured products during winter or the summer sale of air conditioners during winter and water heaters during summer.
Typically, the retailer operates in a geographically limited market. This approach approach allows him to focus his advertising communication on the likes, preferences, and buying habits of the targeted audience. The retailer advertises for an impetuous, relatively quicker response to most of this local advertising, while the national advertiser’s prime attention is in establishing long-run favorable attitudes and building brand equity.
The principal media for retail advertising are:
1. Local weekly newspapers.
2. Local daily newspapers, of which most are ‘evening’
3. Public transport outside posters and inside cards.
4. Direct mail to regular customers.
5. Local commercial television
6. Independent local radio
7. Window bills and point-of-sale displays within the shop and in-store displays
8. Catalogues.
Retail advertising is categorized by four main aspects:
1. Creating an representation
2. Establishing its position
3. Unique kind of goods offered
4. Reasonable price offers
Although telephone ordering and the use of credit accounts and credit cards are rising features, the object of the advertising is to convince people to visit the shop so that they not only buy the desired items but also pay attention to the large assortments of brands and various products, and some cross-selling happens through the well-prepared efforts of the store salespeople.
Industrial advertising, also known as business-to-business advertising, is the appearance of advertising for other businesses. This can include advertising for parts or raw materials used in production, as well as equipment utilized in their mechanized processes.
In a very broad sense, industrial advertising must convey a more purposeful message within one or more relatively narrow sales channels. Its goals may comprise the creation of favorable company and brand awareness and the production of sales leads through inquiry funnelling (sales alteration) steps. Tightening the definition of advertising, industrial marketers expand company- or product-centric ads that are communicated in the course of space in industry print publications or websites.
Other industrial marketing communications options include public relations, direct marketing brochures and company websites, trade shows, and social media.
Advertising typically consumes the majority of an industrial marketing budget because it is a “shotgun” move toward message targeting. The cost of individual advertising reflects a definite percentage of exhausted circulation and advertising distribution—even within specific markets. This is much more so in print media advertising than in search engine advertising, which displays advertisements only to those with a single interest in an advertiser’s keywords.
The approach to endorsement may vary from company to company. The advertisements are used to increase awareness among the target customers about the products. Companies distribute the same information through various channels to enhance their reach.
For example, if there is a small enterprise that bottles mineral water, it will subcontract its packaging, bottles, caps, etc., to other companies. Therefore, it is vital for these companies to have information on those who are providing the packaging services.
Function of Industrial Advertising
Every product, whether a customer product or an industrial one, satisfies a need, solves a problem, or offers a benefit. Thus, industrial advertising must offer the buyers the information that satisfies the need or communicates the indescribable benefits.
Therefore, every industrial promoter must start by identifying the customer’s need gap or the benefit they expect to convey in their message. The choice of headlines, copy, and other elements can significantly affect the impact of advertising. The headlines have to be attractive, and the copy must enclose the information required.
Fundamentals such as advertising size, colors, and pictures are significant in industrial advertising,, too. A minor rearrangement of mechanical basics within the advertising can achieve better attention-getting power. Unlike consumer advertising, fancy language and touching appeals are to be constrained, and the message must be reserved for the specifics. Product details, product pictures, or application pictures tend to attract attention.
Advertising messages can be grouped as shown below in industrial advertising:
1. Testimonials: This feature is highly convincing and agreeable, as it is an expert source endorsing the product. This testimonial could come from a celebrity or a well-known personality in the industry, discussing the product’s benefits based on their experience. In industrial marketing, well-known existing customers provide testimonials.
2. User Experiences: Case histories of users and the benefits they got by purchasing from the supplier are also used to depict the inferences. When a user shares their experiences, the reliability factor increases.
3. Straight Description: A straight description is a straightforward advertisement that highlights the product’s quality and the benefits the user can expect. Industrial advertising most frequently uses this advertisement, which is rich in facts and figures.
4. Short Stories: Though hardly ever used, it can be successful when the company wants to build a case and engage the customer so as to obtain the benefits of using the product.
5. Negative Ads: Emotional appeals are unusual in industrial advertising, but some negative advertising highlights the negative effects of failing to use the company’s products or services.
6. Comparative ads: Some influential advertising has moved into the category of comparative advertising, which seeks to create superiority of one brand through specific comparison of one or more attributes with one or more brands in the product class. For example, JK Tyre claims to be the No. 1 tire manufacturing firm and gives a comparison of the market share details with others in the industry like MRF, Ceat, Apollo, and others. ABP claims to be the NO. 1 news channel (Aapko rakhe Agge) and compares itself with Aaj Tak, Zee News, and others.
7. Social responsibility advertising: Some advertisers use this technique as a standard to bring into focus the activities that they carry out for the well-being of the society and environment. The goal is to bring about a good company image in the minds of the consumer and the general public. These are called social responsibility advertisements. An example of this is Hindalco Aluminum, which has adopted villages and provided them with water, hygiene, schools, and other amenities.
8. Quality initiative: In industrial companies, quality standards like TQM, the ISO 9000 series, and SEI CMM of the software industry play a significant role, and such advertisements shape a major portion of the visibility of the company.
We know it when we see it. We are exposed to it thousands of times every day. Most of us are reasonably proficient, although rarely perfect, at distinguishing it from other kinds of messages. But what is this thing called advertising?
In other words, advertising is the act of calling public attention to an idea, product, or service through paid announcements by an identified sponsor. But there’s more to advertising. An average human is exposed to around thousands of advertising messages in a day. Advertisements come in many different ways, like shapes, sizes, colors, patterns, and forms.
Definition
According to Philip Kotler, “Advertising is any paid form of non-personal presentation and promotion of goods, services, or ideas by an identified sponsor.”
According to Frank Presbrey, “Advertising is a printed, written, oral, and illustrated art of selling. Its objective is to encourage sales of the advertiser’s products and to create in the minds of people, individually or collectively, an impression in favor of the advertiser’s interest.”
According to Wheeler, “Advertising is any form of paid non-personal presentation of ideas, goods, and services for the purpose of inducing people to buy.”
The mediums used are print, broadcast, and direct.
According to William Stanton, “Advertising consists of all activities involved in presenting to a group a non-personal, oral or visual, openly sponsored, identified message regarding a product, service, or idea. The message, called an advertisement, is disseminated through one or more media and is paid for by the identified sponsor.”
A. Evolution of Advertising
Advertisements have come a long way in the past century or so. As it’s had to adapt and change to suit new mediums and audiences constantly. To raise the value of the advertising of today and imagine the advertising of tomorrow, we need to comprehend the origin and evolution of advertising.
Advertising was produced by a market-driven system and developed in a capitalistic, free enterprise market economy in which mass production utilized advertising as an essential tool. Urbanization, transportation expansion, and communication advancements all facilitated the use and growth of advertising, the result of which is that advertising is firmly entrenched as a business function in different societies with deeply rooted economic and cultural foundations.
Advertising is the result of years of development in capitalism and its use in mass communication media. We can define advertising as a form of commercial mass communication designed to promote the sale of a product or service or a message on behalf of an institution, organization, or candidate for political office. That implies concepts such as market, publics, sponsors, persuasion, products, services, mass communication, etc.
1. The Beginning
In the Middle Ages, together with street callers, brands appeared on products for identifying the maker, giving them a sign of individuality from a manufacturer from others, allowing for differentiation, for example, between wines and geographical areas such as Osnabruck and Westphalia.
In this period, a big number of people can’t read. So, signs that today would say “cobbler,” “miller,” “tailor,” or “blacksmith” would use an image associated with their trade, such as a boot, a suit, a hat, a clock, a diamond, a horseshoe, a candle, or even a bag of flour.
Gutenberg’s printing press (1438) really began the era of mass communication in that now printed materials could be mass-produced, whereas prior to the printing press, books and other printed materials had to be made individually. A Londoner printed the first English newspaper in 1622, and the first ad appeared in 1625.
That 1622’s first newspaper was the Weekly News, by Nicholas Brown and Thomas Archer. Other newspapers of this time were the Mercurius Britannicus, in 1665, and La Gazzette from Paris by Théophraste Renaudot in 1630. Those were considered beginners of modern advertising, despite the fact that the first newspaper announcement appeared in 1650 in the Several Proceedings in Parliament; it was about offering a reward for returning twelve stolen horses.
2. Propaganda and Mechanization
Today, the word ‘propaganda’ carries a negative and harmful connotation.
During World War I, advertising became a medium for propaganda. Governments used advertising to convince their citizens to join the military. This period also saw increased mechanization of the industry, making ads more costly.
a. Why do the war perpetrators use propaganda?
Each of the nations that participated in World War One from 1914 to 1918 used propaganda posters.
They used posters to:
Justify their involvement to their own population
As a means of recruiting men
A way to raise money and resources to sustain the military campaign.
To urge conservation
b. Why Posters?
Television had not yet been invented
Not everyone owned or had access to a radio
Posters were the most effective means of getting a message across
3. The Emergence of New Media
The major media types or groups that have been introduced since the beginning of the twentieth century include film, sound recordings, radio, television, personal computers, videocassettes, video games, and the Internet. During this time, new mass media, radio, and cinema became commercially available in the first part of the 20th century; the advertising industry quickly took advantage of their reach, spread, and popularity.
New media are forms of media that are native to computers, computational, and rely on computers for redistribution. Some examples of new media are telephones, computers, virtual worlds, single media, website games, human-computer interfaces, computer animation, and interactive computer installations.
New media are often contrasted to “old media,” such as television, radio, and print media, although scholars in communication and media studies have criticized rigid distinctions based on oldness and novelty. New media does not include television programs (only analogue broadcast), feature films, magazines, or books, unless they contain technologies that enable digital generative or interactive processes.
Wikipedia, an online encyclopaedia, is a good example of new media, combining Internet-accessible digital text, images, and video with web links; creative participation of contributors; interactive feedback of users; and formation of a participant community of editors and donors for the benefit of non-community readers.
Facebook is another type of new media, belonging to the category of social media model, in which most users are also participants. Another type of new media is Twitter, which also belongs to the social media category, through which users interact with one another and make announcements that the public receives. Both Facebook and Twitter have risen in usage recently and have become an online resource for acquiring information.
4. The Creative Advertising Revolution
At that time there was not a great deal of competition for an advertising message. Television was just beginning; people had time to read. But it was clear to us that there would soon be tremendous competition for the attention of the consumer. And that unless the advertising message was put down in a fresh way that made people select it out of a bombardment of messages and that made people care and respond to it, it was not even going to be perceived.
Before 1949, typically advertising copywriters would write ad copy and then take the text to their art department to lay out the ad. Bernbach’s advertising firm, Doyle Dane Bernbach, combined copywriters and graphic designers into one collaborative creative team that sought to produce ads that were original, fresh, and imaginative. Doyle Dane Bernbach’s ads were prominent drivers of a creative revolution in U.S. advertising.
Competition for attention today has reached a level that Bill Bernbach probably never imagined. A creative revolution in advertising today requires deep changes in business organization and integrating sense in communication across words, images, and personal actions.
The ad that changed advertising
Carl Hahn had contracted his agency, Doyle Dane Bernbach (DDB), to promote a car called the Volkswagen in the United States. Bernbach’s problem was that Hahn’s call came at the end of the fifties, when America was in a deep love affair with stylish vehicles made in Detroit, USA. How could DDB sell a small, ugly, cheap, foreign car that Hitler had a hand in creating to the American public? Luckily for Hahn, Bill Bernbach was the most innovative ad man of his time, being a key player in what is today known as the Creative Revolution.
The campaign that DDB put together for Volkswagen in 1959 would not only make their car “as American as apple pie” but also be recognized by Advertising Age as being the greatest ad of all time and change the industry forever.
4. Contemporary Advertising
Contemporary advertising attracting customers to their product range has become more difficult because consumers have become more literate in technology and, therefore, can research items before purchase. Nowadays remote controls are in the hands of every individual, and the access to hundreds of cable channels means that advertising must generate interest among the viewers. Along with these experiments, there are also new leading edges, such as Internet and social media marketing. In contemporary times advertisers and agencies today see innovations like digital ads and interactive advertising as challenges and opportunities rather than difficulties.
Contemporary advertising are methods of advertising that are basically generic in nature and are widely used. It can be used to build the relationship with the client through market sensing and recognizing categories of clients according to their choice. It also helps to bridge the gap via the use of digital inbound marketing techniques.
The Future of Advertising
Yulia Khansvyarova, Head of Digital Marketing at SEMrush,
“I have no doubts that the future of advertising lies in the digital world. Traditional marketing channels have exhausted themselves and are now stepping back. In my opinion, the future of digital advertising is about personalization, multi-device targeting, and building a unified user-centered ecosystem. Right now such ecosystems are just appearing.
There is a lot of talk about cross-device tracking, mobile ads, and different marketing channels used as a complex. But in reality, if you want to build a system that will be able to keep an eye on user behavior and follow all user steps in decision-making, you will still need to code a lot and build a custom solution yourself. In the nearest future, I guess, this situation will change for the better.”
There’s no question that technology will continue to shape the future of advertising. We’ve already seen dramatic shifts in form and factor, powered by technologies such as 3D, artificial intelligence, augmented reality, and virtual reality. As the landscape continues to change, advertisers that don’t follow suit risk getting left behind.
Artificial intelligence will eliminate the loopholes in the existing digital advertising processes. AI relies on data-driven accumulated information; the AI-based neural networks are capable of experience-based self-learning. This means that with more interaction or repeated application, they evolve to become better and better. To put it into perspective, in the context of advertising, AI can provide the consumer behavior patterns with more precision; it can help create better campaigns by identifying more focused target consumer groups and more.
It is tough to forecast what form advertising will take in the future. But one thing is sure: it will continue to advance and strive to become more useful to business and to the consumer.
B. Importance of Advertising
Introduction
We come across the different types of advertisements in our day-to-day life. In these times of social, economic, and political change, it’s more important than ever to build trust using reputable, respected communications and channels in your marketing. The success of any business, large or small, depends on that business’s ability to market their products and services effectively. Having a great product and great customer service, but if people don’t know your business exists, you are not going to have any sales!
Consumer expectations remain higher than ever when it comes to advertising, or rather, the lack of it. The effectiveness of advertising depends on the assessment of the consumer’s motivation in buying and a direct or indirect appeal to that motivation; sometimes it depends on the creation of that motivation by an appeal to a range of consumers’ natures. Advertisements are of countless importance for any business activity, as they appeal to people to use the particular service.
Now let’s find out why advertising is important for any business.
1. Launch of new product or services
Introducing a new product to the market gives a company the chance to endorse its new offering and encourage its reputation and image at the same time. Launching a new product can be an exciting time for any company. Whether it is the first product the company has offered or an addition to an already existing line, the eagerness is catching the dreams of instant success.
Example:
a. Pingit by Barclays
In 2012, Barclays launched the mobile app Pingit, a mobile payment service that lets users transfer money easily through their mobile phones. Available only for U.K. residents, the service allows users to transfer money to other people using only their phone numbers. Soon after the app was launched, Barclays made the most of its social media buzz to collect real-time user feedback.
b. Chrome by Google (Thailand Launch)
Google wanted to introduce its Chrome browser to a more diverse market by bringing it to Thailand. But launching a product in a diverse market comes with its own challenges, as you need to adapt your strategy according to cultural preferences. Realizing that people in Thailand appreciate traditional storytelling, Google decided to implement that into their product launch campaign.
They chose to tell the story of Ramakien, a national epic that stems from the Hindu story of Ramayana and focuses on the triumph of good over evil. The idea was to use visual storytelling to demonstrate the features of Chrome while bringing the ancient story to life. This helped users understand the browser’s capabilities without having to watch a long, boring tutorial. They even added in-story games so that the audience remained intrigued throughout the interactive experience.
2. Source of income
Advertising revenue is the monetary income that individuals and businesses earn from displaying paid advertisements on their websites, social media channels, or other platforms surrounding their internet-based content. In September 2018, the U.S. Internet advertising market was estimated to be worth $111 billion, with market share being held mostly between Google, Facebook, Amazon, and Microsoft. These companies earn revenue through online advertising but also have initiated pathways for individual users and social media “influencers” to earn an income. Individuals and businesses can earn advertising revenue through advertisement networks such as Google AdSense, YouTube monetization, and others.
3. Advertisement and Sales Promotion
Sales promotion is implemented to attract new customers, to hold present customers, to counteract competition, and to take advantage of opportunities that are revealed by market research. It is made up of activities, both outside and inside activities, to enhance company sales. Outside sales promotion activities include advertising, publicity, public relations activities, and special sales events. Inside sales promotion activities include window displays, product and promotional material displays, and promotional programs such as premium awards and contests.
Sale promotions often come in the form of discounts. Discounts impact the way consumers think and behave when shopping. The type of savings and its location can affect the way consumers view a product and affect their purchase decision. The two most common discounts are price discounts (“on sale items”) and bonus packs (“bulk items”). Price discounts are the reduction of an original sale by a certain percentage, while bonus packs are deals in which the consumer receives more for the original price. Many companies present different forms of discounts in advertisements, hoping to convince consumers to buy their products.
4. Increases sales
Advertising increases the visibility of your brand. This attracts prospects who need your product. Whether you are trying to encourage new customers to buy an existing product or launching a new service, there are many advertising channels to choose from.
It’s important to choose an advertising strategy that suits your business and targets the right audience, and you have to choose the right type of advertising, which will increase sales.
5. Maximizes profit
Advertising is a technique used by firms in monopolistic competition to create product differentiation and gain some control of the market, and as a result, charge a higher price. Excessive advertising will serve to inform consumers about the physical difference in the product, and the perceived difference will lead to increased product differentiation. If advertising convinces customers that the product is superior to the competitor’s, then the firm would charge a higher price
6. Advertisement make aware and educate them.
Advertising helps to make consumers aware of a product and aims to build preference for that product over its competitors. If advertising succeeds in those two tasks, consumers will choose the advertised product when they make their next purchase. Advertising helps to protect consumers against false advertisements, which improves the information consumers can use to make decisions about which products and services to buy.
An advertisement benefits both the seller and the consumer. Sellers can promote their goods through ads. On the other hand, consumers can know the information of goods and discount deals available in the market, so they can make informed decisions.
7. Is Art, Science, and Profession
Is advertising an art or a science? This debate continues to rage endlessly. According to Bill Bernbach, “Advertising is fundamentally persuasion, and persuasion happens to be not a science, but an art.” Advertising is all about the art of persuasion, of selling products and services. An advertiser is a salesperson creating sales for business by making people want to buy things.
“The more creative an ad is, and the better it works, the harder it is to actually pre-test that using conventional methods like question and answer,” Pynta said. “The ads are often indirect, they’re quirky, they’re different, and the traditional sort of methods struggle to capture that.
To succeed in the fast-paced world of today’s marketing, the modern marketer must be multi-dimensional, with multifaceted knowledge ability. Although art and science tend to lean toward different ends of the creative spectrum, the modern marketer must channel both artistry and science. Social media today reported on an infographic by Matt Wesson from Pardot that explains the dual role of the modern marketer.
According to the infographic, marketers today need to find a balance between art and science. In the ever-evolving marketing landscape, the role of the marketer is no longer reliant upon an ad campaign’s level of catchiness. It’s simply not enough. Marketers must harness both the left brain and the right brain to communicate successfully.
Social media today suggests that modern marketers “have a strategic and analytical mind dedicated to measurable metrics but that is always craving a creative outlet.” As the infographic suggests, the modern marketer is one part artist and one part scientist. Create a seamless blend of creativity and analytics, and marketing success is attainable.
8. Element of a marketing mix
The marketing mix consists of four important variables of marketing, or the 4 Ps: Product, Price, Promotion, and Place. Aside from the traditional 4 Ps, there are also other variables like packaging, position, and pace.
9. Persuasion for results
Advertising uses persuasion to make people act in a desired direction.
It pursues people to:
Purchase (buy) products,
Subscribe a service,
Invest in ideas,
Attend events, and so on.
10. Monitor demand and supply
Advertising spending is one of those ambiguous areas of supply and demand theory where we don’t really know exactly what will happen, but we can make a pretty good guess. Advertising is an effective way to build brand awareness and to tell consumers about the benefits of your product or service.
Creating targeted advertising campaigns can help businesses increase demand for their offerings. But advertising also costs firms money. The distinction we have to keep in mind is whether or not advertising affects the marginal cost of production or whether their advertising budget is fixed. The difference between these two methods decides whether or not to supply the side. However, if an advertising campaign is unsuccessful, it can also reduce the demand for the products or services. It’s important to understand how advertising works and the ways it can change the demand or supply for your product.
11. Build’s brand image
Brand advertising is a form of advertising used to establish connections and build strong, long-term relationships with consumers over time. Companies that use brand advertising aim to get long-term positive recognition by establishing brand identity, credibility, and loyalty and connecting with prospects intellectually and emotionally to motivate them to take action in the future.
For example: BMW
Better customer experiences mean happier customers, and happier customers mean better brand equity! So how do leading brands find that sweet spot with local marketing?
BMW is one of the best examples of a brand doing this right. As one of the most well-known brands in the automotive industry, today BMW is synonymous for car buyers with both refined elegance and blistering performance. Featuring a diverse line of luxury sedans, convertibles, and coupes, BMW offers the very finest in automotive engineering. You’re probably thinking of one or two of their “Ultimate Driving Machine” ads just hearing about it.
But the true piece de resistance for BMW’s brand equity is the customer’s dealership experience. Through powerful local marketing—advertisements, on-premise marketing materials, direct mail campaigns, co-op programs, and more—the organization’s unique values are delivered right to the brand’s customers where they already are. In this article, we’re going to dive right into how BMW makes this all happen to learn how a great brand builds up brand equity through exceptional local marketing.
Targeted advertising is a form of online advertising that is directed towards audiences with certain traits, based on the product or person the advertiser is promoting. These traits can either be demographic, which are focused on race, economic status, sex, age, level of education, income level, and employment, or they can be psychographic, which are focused on the consumer’s values, personality, attitudes, opinions, lifestyles, and interests. They can also be behavioral variables, such as browser history, purchase history, and other recent activity. Targeted advertising is focused on certain traits, and the consumers who are likely to have a strong preference will receive the message instead of those who have no interest and whose preferences do not match a product’s attribute. This eliminates wastage.
13. Generate employment
Advertising is a type of marketing communication used to promote or sell something—like goods, services, or ideas. Because there are so many steps to creating an advertisement, and given the varied types of jobs in the industry as a whole, there are many advertising job titles and descriptions.
Advertising is usually paid for by sponsors and viewed through various media such as websites, newspapers, magazines, television, radio, outdoor advertising, or direct mail. An advertising firm might create advertising campaigns for various clients or for one company. Advertising gives companies the opportunity to differentiate themselves and highlight their unique selling points.
Advertising increases the sale of goods, which enables the advertisers to produce goods on a large scale. Advertising thus provides employment to a huge number of people and raises their standard of living.
C. Features of Advertising
Introduction
An advertisement is a way of marketing a brand, a product, or a service. Everything needs to be popularized and promoted by way of an advertisement. Hence, understanding advertising is very necessary. Here are some features of advertisements:
1. Advertisement must have paid form
Advertising is an art, and it requires skills. There are advertising companies that offer advertising services to companies and charge them heavily for the services that they provide. However, sometimes companies end up paying billions on an advertising campaign and don’t get effective results in return. Effective advertising is that which generates much more profit than what a company has paid to get the service. Advertising is always a paid form of communication and hence commercial in nature.
2. It is nonpersonal. The person need not be present
Advertising should be impersonal. You can make an ad for a targeted group of people. That does not mean you can direct a message towards an individual through advertising.
For example, if an ad agency of some product, on its own, advertises a brand about a particular product, it will convey to the consumers necessary information regarding that product, but no expenditure has been incurred by the seller for these advertisements.
3. Advertising has to promote goods, services & ideas
It is directed towards increasing the sale of the products and services of a business unit. Advertising is aimed at promoting and selling not only tangible and physical goods but also ideas and services like banking and insurance companies.
4. There must be an identified sponsor
Another feature of advertising is that its sponsor can be identified. Whenever we come across an advertisement, its sponsor is easily identified. Advertising discloses or identifies the source of the opinions and ideas it presents. On the other hand, the sponsor for publicity or propaganda can remain unidentified.
D. Benefits of Advertising
Introduction
According to C.L. Bolling, “Advertising can be described as the art of creating a demand for an article or a service. From the various definitions of advertising mentioned above, the key elements of advertising are:
It is the non-personal selling of goods or services or ideas to the public in general.
It carries a message to the customers and reminds them carefully.
It informs the existing and prospective customers about the quality and utility of the goods or service.
It builds interest in new products, new technology, new business concerns, etc.
It is sponsored and paid for.
It creates awareness regarding the products, etc.
The main benefits of advertising are as under:
Benefits to Manufacturers
It increases sales volume by creating attraction towards the product.
It helps with the easy introduction of new products into the markets by the same manufacturer.
It helps to create an image and reputation not only of the products but also of the producer or advertiser. In this way, it creates goodwill for the manufacturer.
Retail price and maintenance are also possible by advertising where price appeal is the promotional strategy.
It helps to establish direct contact between manufacturers and consumers.
It leads to smoothing the demand of the product. It saves the product from seasonal fluctuations by discovering new and new usages of the product.
It creates a highly responsive market and thereby quickens the turnover that results in lower inventory.
Selling cost per unit is reduced because of increased sale volume. Consequently, product overheads are also reduced due to mass production and sale.
Advertising gives the employees a feeling of pride in their jobs and in being in the service of such a concern of repute. It thus inspires the executives and workers to improve their efficiency.
Advertising is necessary to meet the competition in the market and to survive.
Benefits to Wholesalers
Advertisements facilitate easy sale of product; they reduce the selling efforts and the selling expenses of the wholesalers.
It increases the stock turnover rate of the wholesalers.
The reputation for a product created by the manufacturer through advertisements is shared by the wholesalers.
Advertising provides product information to the wholesalers.
Benefits to retailers
Advertisements reduce the sales efforts and the selling expenses of the retailers, as the consumers are already aware of the availability and the features of the advertised products.
It contributes to large sales volume.
It increases the stock turnover rate of the retailers.
The reputation of the product created by the manufacturer through advertisement is shared by the retailers.
It enables the retailers to have product information.
Advertising builds up prestige for the retailers’ shops
It stabilizes the prices and thereby protects the retailers against any loss resulting from price fluctuations.
A small retailer cannot afford to employ salesmen for canvassing to get orders. But because of the advertisements placed by the manufacturer, he can get orders easily.
Benefits to salesman
Introducing the product becomes quite easy and convenient because the manufacturer has already advertised the goods, informing the consumers about the product and its quality.
Advertising prepares necessary ground for a salesman to begin his work effectively. Hence, sales efforts are reduced.
The contact established with the customer by a salesman is made permanent through effective advertising because a customer is assured of the quality and price of the product.
The salesman can weigh the effectiveness of advertising when he makes direct contact with the consumers.
Benefits to consumers
An advertisement brings the new products to the notice of the consumers and helps them satisfy their wants.
It raises the standard of living of the consumers by stimulating their desire for a variety of new products.
It provides protection against deception, because advertised products are, generally, of good quality.
It saves time, effort, and money for the consumers in obtaining information about the product.
Advertisements contribute to the reduction in the selling prices of goods for the consumers by encouraging increased sales and production.
By providing information about the relative merits of the various goods available in the market, advertising helps the consumer in intelligent buying.
Prices of advertised goods are known to the consumers. As such, the consumers can get the goods at the advertised retail prices and protect themselves against the higher prices that may be charged by the dealers.
Modern advertisement is highly informative. Through it, the consumers can know the varied uses of the products.
Benefits to society
Advertising, in general, is educative in nature.
Advertising leads to large-scale production, creating more employment opportunities for the public in various jobs directly or indirectly.
It initiates a process of creating more wants and their satisfaction, a higher standard of living. For example, advertising has made more popular and universal the uses of such inventions as the automobile, radio, and various household appliances.
Newspapers would not have become so popular and so cheap if there had been no advertisements. The cheap production of newspapers is possible only through the publication of advertisements in them. It sustains the press.
It assures employment opportunities for the professional men and artists.
Advertising does provide a glimpse of a country’s way of life. It is, in fact, a running commentary on the way of living and the behavior of the people and is also an indicator of some of the future in this regard.
E. Limitation of advertising
The following are the main limitations of advertising:
1. Less Forceful
Absence of personal touch makes advertising less forceful. Paying attention to the message is not compulsory for the customers. For example, jewelry advertisements do not give a personal touch to male viewers.
2. Lack of Feedback
It is very difficult to judge the effectiveness of an advertising message, as there is no accurate feedback regarding its impact. For example, in times of political surveys, respondents are not clear about the political parties, their agenda, or work, and sometimes the biased nature of respondents also limits the feedback.
3. Inflexibility
Advertising messages are standardized and hence cannot be changed according to the requirements of different customers. This is a limitation of advertising because society is divided into a number of segments like demographic, geographic, psychographic, etc. However, the market is diversified by large different viewers; hence, one particular product advertisement targets a limited specific group. For example, baby diaper advertisements (Pampers, Huggies, etc.) are mainly targeted to newborn babies.
4. Low Effectiveness
An increase in the volume of advertising has made it difficult to make any advertising message in general be received properly by the target customers. Many messages don’t really get even noticed, not to speak of being effective, etc. For example, on the TV channel or on the road in India, there are more advertisements than content, which is irritating and distracting us, and we look for advertisement-free channels.
F. Effects of Advertising
The image of definite, attractive, unique, memorable, and encouraging advertisements has all the time had a deep impact on the society, be it positive or negative. So, if an advertisement is positive and has good principles, it helps to better the society we exist in. However, on the other hand, if an advertisement is ambiguous or undesirable, it strongly affects the society in a negative manner. So, there are thousands of advertisements produced every year, and most of them disappear with a certain impact, intentionally or unintentionally, in the minds of the public.
There are many advertisements that have a positive impact on the minds of people, such as the advertisement promotion of “TATA Tea” with its tagline “jaago re,” which is significantly cheering to the public, as it has a positive communication to “awaken” the people of India in the direction of their real aims and duties. P&G advertisement promotion also has a positive impact on the society, as it donates a piece of the sales earned to an NGO named “Shiksha.”
This advertising campaign inculcates a sense of awareness and care among the masses. Even the advertisement campaigns of certain financial firms serve to be helpful to the society, as they make the public aware of how certain significant and useful financial matters work. Such advertisement campaigns include that of LIC, Manappuram Gold Loan, bank advertisements, SEBI, etc.
Thus, there are a variety of such advertisements that have a positive impact on the society we live in and are therefore advantageous as well. However, there is a greatly more shady and grave side of this field, which is a serious matter of concern. While there are definite advertisements that have a positive outcome on the society, there are many more advertisements that have a very negative impact on the society and drag it towards the wrong direction.
For example, the Center Fruit advertisement shows that, immediately by considering the name of the product, one’s tongue starts lisping and goes out of control. Another example of such overstatement is the recent 5 Star advertisement campaign, which shows that, on eating the chocolate, due to its flimsiness, one gets lost into the world of his own…!! Also, in the Fevistick ad campaign, they show that whatever thing can be joined by using the product, just anything, and that too in no time! Even if the coin given for change while buying the Fevistick is kept on the product, it gets fixed to it! In Happydent White’s advertisement, one’s teeth start shining the moment he/she chews the product, and then the teeth can serve as an alternative to tube lights…!!
There are a variety of such advertisements that show an extremely overstated use of the product/service to be marketed. Due to such advertisements, even if the public knows the real usefulness of the product, they will go and buy the product. Looking at the nationwide point of view, this is a total waste of resources. In a way, it is fooling the public to sell the products.
The major aim of approximately all firms to sell their products is the youth. Thus, nearly all advertisements made today are youth-centered. While making the advertisements, they comprise certain matter that no doubt attracts the youth but is frequently harmful for them and others. For example, advertisements of Thums Up, Mountain Dew, Bajaj Pulsar, etc., show a convincing deadly stunt, which increases the “cool quotient” of the product. Though there is a small mark of disclaimer at the underside of the screen while the advertisement is broadcasted, the youth jumps to copy the stunts, and the penalty of such actions may be deadly. So, the youth tries to copy the stunts shown in the advertisements in pleasure, and then insensitive penalties follow.
Thus, various advertisements direct attention to the social evils that are well-known in the nation. The most horrible example is the treatment of women. The way women are projected in the advertisements today has led to certain terrible stereotypes. They are just kept to grab the interest of the public in the direction of the product. Nowadays, instead of giving sufficient information about the product, the makers choose to keep women for the sake of attainment of attention.
If women are offended in the society today, much of it is due to such advertisements! Just for the sake of exceeding the sales, the dignity of a gender is put at risk. You must have seen all the advertisements for “AXE” deodorants. It is the most awful example of how women are used to give the wrong impression to the public towards the product to be sold. There are many more such examples of advertisements, like those of Set Wet, Engagement Deodorants, Wild Stone, Fair and Handsome, Gillette, Mahindra Centro Bike, etc., which project women just as a symbol of seduction to draw more customers in the direction of the product.
Thus, the advertisements mainly influence the society both positively and negatively, and also the society affects the advertisements being made in the country, up to a convinced extent. However, as accountable to citizens of India, we should feel free to convey our thoughts against any such advertisement that we find deceptive or unwanted and try to recover the condition of our society with little but with the best we can do! Anyways, we can never run away from this outcome of advertisements. We will remain on altering the advertisements they make and will keep on changing us.
CRITICISM OF ADVERTISING
Introduction
The shaping of the most frequent criticism of advertising depends on who is doing the criticizing. Advertisers complain about the high cost to advertise. Consumers criticize ambiguous claims and products that don’t live up to their advertising. Advertising has been criticized as long as it has existed. Several objections have been raised to advertising, and some people criticize advertising as a social waste. The following is the criticism of advertising:
1. Elevated Price: It is said that large amounts used up on advertising raise the cost of distribution, which is transferred to customers in the form of higher prices. This disagreement may be true in the case of inelastic demand, when advertising just transfers demand from one producer to another. But efficient advertising frequently creates demand and increases the level of production. Large-scale operations result in lower costs and lower prices. In developed countries, businessmen have condensed costs and prices while spending millions on advertising every year.
2. Uneconomical Consumption: Advertising increases the needs of people and encourages harmful consumption. By exploiting human sentiments, it persuades people to buy products that they do not need or cannot have enough money to buy. Advertising promotes artificial living and wastefulness and creates demand for unimportant goods. This claim may be true to some level, but it is based on the statement that satisfaction of psychological needs is not as significant as that of physiological needs. Moreover, new tastes and better emotional experiences of life are necessary for the growth of civilization. By itself, advertising cannot force people to buy things that they consider needless.
3. Misleads the Consumer: It is said that advertising is frequently misleading and misrepresents facts to the consumer. Overstated and elaborate languages are used to fool innocent consumers. They are induced or defrauded through fake testimonials and false comparisons to buy goods of doubtful value. There is no denying the detail that some firms spoil in false and misleading advertising, and dishonest use of advertising by them destroys public confidence in advertising. But just because a few people use wrong advertising, it does not mean that advertising itself is bad or unnecessary.
4. Creates domination: Advertising creates brand preferences and restricts open competition. Large firms, which can pay for huge amounts of money on advertising, remove small firms by creating brand domination. Advertising thus encourages the continued existence of the mightiest rather than the best. But promotion creates only a temporary brand monopoly, as after some time other brands offer competition. For instance, the ‘Amul’ brand of butter enjoys domination of the brand but has to face competition from Vita, Neutralite, Go, and other brands of butter.
5. Wastage of National Resources: In order to make use of advertising, producers create unimportant differences in their products. The expensive resources that can be used to create new industries are exhausted in the production of needless varieties and designs. Appearance, design, and style have become more significant than the physical usefulness of the product. Manipulative and aggressive advertising leads to criminal wastage of resources.
6. Undermines Social Values: Advertisement is a kind of daydreaming for the people. These days it is pleasing the people away from actuality and into the kingdom of artificiality. Through its medium, people get information about new products.
7. Confuses the Buyers: Many a time a twisted description of reality is shown in the advertising. Believing in advertising, consumers buy the product. They come to understand later that the information given in the advertisement was something else, whereas the actual product was quite different from it. On its use, they feel cheated.
8. Encourages Sale of Inferior Products: Every company projects its product as the greater one in the advertisement. Therefore, the buyer is incapable of deciding as to which product is actually good. It affects other sellers also. Therefore, it is said that advertisement encourages the sale of low-grade products.
9. Some Advertisement Is in Bad Taste: Many times, unclean language and unpleasant pictures are used in advertising in order to be a focus for a particular class. They may be offensive to a particular class. It causes decay of social values.
10. Annoyances and Cautions: Other criticisms of advertising are that most of it is ridiculous or abusive and often entices people to buy things they don’t need or want. What’s ridiculous or abusive to one person, however, may be funny or heading for to another. So before running an advertisement, advertisers sometimes rely on focus groups to give their impartial opinions.
G. 5M’s of advertising
Introduction
The five M’s of advertising are described by Philip Kotler in his book Marketing Management, Eleventh Edition (Prentice Hall). Advertising is any paid form of non-personal presentation and promotion of ideas, goods, or services by an identified sponsor.
In developing an advertising program, always start with identifying the target market and the buyer’s motives. Advertising is one of the most popular and powerful tools of market promotion. It involves several decisions. Some experts explain advertising decisions and activities in the form of five ‘M’s as under: mission, money, message, media, and measurement.
1. The first ‘M’ stands for Mission – Advertising Objectives
Advertising objectives can be classified as to whether their aim is:
To inform: This aim of advertising is generally true during the pioneering stage of a product category, where the objective is building a primary demand.
This may include:
Telling the market about a new product.
Suggesting new uses for a product.
Informing the market of a price change.
Informing how the product works.
Describing available services.
Correcting false impressions.
Reducing buyers’ fears.
Building a company image
To persuade: Most advertisements are made with the aim of persuasion. Such advertisements aim at building a selective brand.
To remind: Such advertisements are highly effective in the maturity stage of the product. The aim is to keep the consumer thinking about the product.
2. The second ‘M’ stands for Money – Advertising Budget
As time is important in the advertisement, how can you ignore your budget? Money is also a critical decision while going for advertisement.
Different media charge different costs. The Internet is cheap media to advertise, but everyone cannot use the Internet in his advertisement strategy.
TV is a more costly but effective medium for advertisements. Most of the companies reserve media budgets separately.
Every type of media has different package for advertisements; for example, newspapers have so many packages for advertisements, and TV channels also have different budget packages according to time
3. The third ‘M’ stands for Message – Creating Advertising Message and Copy
Message generation can be done in the following ways:
Inductive: By talking to consumers, dealers, experts, and competitors. Consumers are the major source of good ideas. Their feeling about the product, its strengths, and weaknesses gives enough information that could aid the message generation process.
Deductive: John C. Meloney proposed a framework for generating advertising messages.
According to him, a buyer expects four types of rewards from a product:
Rational
Sensory
Social
Ego Satisfaction.
Buyers might visualize these rewards from:
Results-of-use Experience
Product-in-use Experience
Incidental-to-use Experience
4. The fourth ‘M’ stands for Media—Advertising Media Selection and Media Scheduling
Definitely, the selection of media is the most important component in the advertisement. There are so many media available for advertisement, but selection is at the same time so much more critical.
The decision of media selection depends on the target market because the organization will first analyze how its target market gets information about the organization, whether they are connected to the internet or through traditional media like the newspaper.
Use of media is also critical because of the money budget and time budget. Different media charge different costs at different times.
It is the promotional manager’s duty to study which time is effective with which media.
5. The fifth ‘M’ stands for Measurement—Measuring and Evaluating Advertising Effectiveness (MEAE)
Evaluating the effectiveness of the Advertisement Program is very important, as it helps prevent further wastage of money and helps make corrections that are important for further advertisement campaigns. Researching the effectiveness of the advertisement is the most used method of evaluating the effectiveness of the Advertisement Program. Research can be in the form of:
The advent of digital media and the rise of social platforms have significantly transformed the dynamics of agenda setting, usage, and gratification. Today, individuals have unprecedented access to a vast array of media sources and platforms, enabling them to curate their news consumption experiences. Social media platforms, in particular, have become powerful tools for both agenda setting and gratification fulfillment. Users can actively engage with content, participate in discussions, and share information, shaping the broader public agenda and finding gratification in the process.
Journalists, too, have adapted to this changing landscape by utilizing social media platforms to disseminate their work, engage with audiences, and gather insights into public preferences and concerns. By harnessing the power of social media, journalists can effectively set agendas by amplifying important stories, encouraging dialogue, and meeting the diverse preferences of their audience.
Understanding the theories of agenda setting and uses and gratifications offers useful perspectives on the dynamics of media influence and audience engagement. Aspiring journalists must grasp the role of media in shaping public discourse and the active role audiences play in seeking and consuming media content. By utilizing these theories, journalists can navigate the evolving media landscape, effectively engage with their audiences, and contribute to a media ecosystem that informs, entertains, and empowers the public. By understanding how agenda setting and gratification fulfillment work together, journalists can write stories that are important to their readers and meet their needs and wants. This creates a meaningful and mutually beneficial relationship between the media and society.
Case study
The global coverage of the George Floyd protests in
Introduction
The theory of media framing provides valuable insights into how news organizations shape public perception by emphasizing certain aspects of an event while downplaying or excluding others. The global coverage of the George Floyd protests in 2020 serves as a pertinent example that highlights the significant role of media framing in shaping public opinion and mobilizing social movements. This incident demonstrated the power of media in influencing public discourse, policy changes, and societal transformation.
1. Background
In May 2020, the tragic killing of George Floyd, an African American man, by a white police officer in Minneapolis, Minnesota, sparked outrage and protests across the United States and the world. The media played a crucial role in disseminating information, amplifying the voices of protesters, and catalyzing a movement for racial justice and police reform.
2. Media Framing
Media framing involves selecting and emphasizing specific aspects of an issue or event to shape public perception and understanding. During the George Floyd protests, media framing played a pivotal role in influencing public opinion, mobilizing support, and catalyzing political and social changes. Two prominent frames emerged during the coverage: the “Protest” frame and the “Riot” frame.
3. Protest Frame
Many media outlets, particularly those sympathetic to the cause, framed the events as peaceful protests against police brutality and racial injustice. This framing highlighted the demands for justice, systemic change, and equality. News stories often featured peaceful demonstrations, poignant speeches, and interviews with activists, emphasizing the legitimacy of the movement and the urgent need for reform.
4. Riot Frame
Conversely, some media outlets, especially those seeking sensationalism or prioritizing law and order narratives, framed the protests as riots and instances of civil unrest. This framing focused on violence, property destruction, and clashes with law enforcement. News stories highlighted looting, fires, and confrontations, which reinforced negative stereotypes and detracted from the underlying message of the protests.
5. Effects of Media Framing
Media framing during the George Floyd protests had several notable effects:
Shaping Public Opinion: The framing choices made by media organizations influenced public opinion and perception of the protests. Those exposed to the “Protest” frame were more likely to support the demands for justice and reform, while those exposed to the “Riot” frame might have had a more negative view of the movement.
Mobilizing Social Movements: Media coverage played a vital role in mobilizing widespread support for the protests. The “Protest” frame, particularly when shared on social media, facilitated the dissemination of messages, images, and videos that resonated with individuals across the globe. This led to increased participation, solidarity, and the amplification of the movement’s goals.
Policy Changes: The extensive media coverage and public response to the protests prompted significant policy changes. The calls for police reform, defunding, and racial justice gained momentum and led to tangible actions at the local, state, and national levels. The media framing contributed to the visibility and urgency of these demands, pushing policymakers to address systemic issues.
Journalistic Implications: From a journalistic standpoint, the coverage of the George Floyd protests highlights several important considerations:
Responsibility and Accuracy: Journalists have to be responsible when they choose how to frame a story, making sure that it is accurate, fair, and gives a full picture of what happened. The selection of frames should align with the principles of truth, objectivity, and the pursuit of justice.
Media Ethics: Ethical considerations should guide journalists when reporting on sensitive and polarizing issues. Sensationalism and bias can hinder the quest for truth and understanding. Journalists should strive for balanced reporting, offering multiple perspectives and giving voice to marginalized communities.
Media Literacy: The incident demonstrates the value of media literacy among the general public and especially among students. Media literacy empowers individuals to critically analyze news coverage, identify biases, and understand the impact of media framing on public perception. By fostering media literacy skills, journalists can contribute to a more informed and discerning society.
The way the media covered the George Floyd protests shows how important framing is in shaping public opinion, getting people to join social movements, and making changes to policies. Media organizations’ use of the Protest and Riot frames significantly influenced the public’s perception of the protests. This incident serves as a reminder of the responsibility journalists have to report on sensitive issues in a fair and accurate way. It also shows how important it is for people to be media literate so they can understand media stories. By understanding and critically analyzing media framing, students can become informed citizens who actively engage with the media and contribute to a more inclusive and just society.