Business

I. Business plan for setting up an agency

  1. Business plan introduction
  2. Various stages in setting up a new agency

A. BUSINESS PLAN INTRODUCTION

If an individual or start-up want to build his/her own advertising agency, need a small financial support, powerful business idea, a bit of push and passion. Starting own advertising agency can be a very rewarding and profitable start-up choice. Managing, operating, and controlling our own advertising agency required lots of effort and dedication to set the ground. However, at the same time, to form an advertising agency also required huge research and preparation to avoid future consequences or uncertainties.

Today’s world markets are highly competitive and saturated; here businesses need effective and creative advertising campaigns to help attract customers. In this highly competitive market, advertising agencies are specializing in creating and planning all types of these plans. Let’s start an advertising agency by following steps.

1. Plan your agency business

A clear plan is essential for success, or you need to define definite goals as an entrepreneur. First, you need to consider whether the founder is looking for a full-time foundation or just a spare time from home. If you are looking for or want to be the next big agency in the near future, then you need to set the office in a prime location where businesses function easily.

The business plan and goals will determine how you run your business or agencies, what type of specialized staff you want, who your target market is, and how much budget it requires to start the advertising agency. For example, what type of agency are you looking for, like a full-time agency, specialized agency, creative agency, etc.? There are certain stages required to set up a new agency, which are given below.

2. Process Design and Documentation

This involves getting people on board to document best practices. It includes identifying the key people involved in an agency process. To have the best industry practices, you should check with other similar agencies.

Process design aims to establish what the process produces and inputs and parameters that target success. It indicates how the agency gets the work done and the support to come from people and the technology. So facilitation is important to bring people who matter together. It essentially shows that it won’t be one person’s viewpoint but the whole team’s.

B. VARIOUS STAGES IN SETTING UP A NEW AGENCY

3. Creating and holding necessary funds

There’s no magical number that put to all businesses. The cost to form an agency is varying from agency to agency, so business may need more or less finance depending on the circumstances.

The start-up costs of starting an agency are minimal. Ideally, agencies should have an office for meeting clients, a production house for working, the latest computers for daily work, and expenses included for other works. Few start-ups are well equipped with all necessary funds and backing, in this situation they are more capable to face any situation.

However, if start-ups that are operating with a tight budget can rent an office as per the requirement, outsourcing some business works with the help of other agencies, hiring employees on low wages, or sometimes appointing interns for a limited term and preferring public places to meet with clients.

4. Identify the target audience

Before you start pitching yourself to potential clients, sit down and think about who your ideal client for businesses. In the case of the advertising agencies ideal client most often are corporates for their upcoming and existing product, non-profit organizations for effective social content creation.

Advertising is a dynamic industry, so agencies need to keep all information on the newest trends in the market, buying patterns of consumers, competitors’ strategies and promotional methods, etc. All this information helps advertisers to create a unique plan to make their client successful in the current trend.

The advertising agency played an important role for an industry as a retainer. A retainer means an arrangement where a client pays an agency a consistent amount regularly on the basis of weekly or monthly periods, or it depends on the number of hours each period to work on the client’s promotional activities and regular campaigns. 

5. Creating an industry-based knowledge

Industry-based knowledge is a major key factor between the company and advertising agency. Getting ahead of the competition is crucial to advertising agencies here to deliver the best service providers that can get you to where you want to go.  The ad agency helps to connect businesses with experienced professionals and introduce them to proven software solutions. The agency performs an extensive analysis and review based on custom-tailored evaluation methodologies uniquely devised for each service or software type.

Advertising agencies understand the key performance indicators of the company. Here we can say that the agency knows the current trends of the market and understands the needs of consumers, which helps to achieve the industry’s goals and objectives through specialized advertisements.

6. Build effective interaction/communication with industries, media and consumers

The quality and commitment of the people working with business will determine the quality of advice, level of service and expertise provided by advertising agency. The roles of communication procedures in advertising agencies are creative processes with industry, media channels, and consumers. At the interaction level, agencies have a passion and commitment for building strong, healthy, vibrant brands, specifically in existing brands. Most prominently, my agency is to create and support an existing brand with effective communication with all working elements.

7. Transparency and dependability with clients

“Transparency” must be one of the most-used words in the advertising industry. There is a tremendous benefit to building trust in a brand, but it takes time and specific strategies. Be accessible to customers and allow them to interact with you. Advertising is an industry that spends over a billion dollars yearly, so make sure the money counts. So here the agency should be honest and transparent about all costs and estimations.

8. Media networking

Media buying is taking a commercial, or newspaper ad, or other sales message and getting it viewed by the future audience. Media buyers negotiate and purchase audience-targeted time and advertising space to convey a marketing message.

A media buy is the purchase of advertising from a media company such as a television station, newspaper, magazine, blog, or website. It also entails the negotiation for price and placement of ads, as well as research into the best new venues for ad placement.

There are three integral aspects of the media buying process:

a. Networking

Media buyers must be able to grow and cultivate relationships with important channel owners. Airtime is not unlimited and in order to get the optimal spaces, it is important to know the right people.

b. Investigation

Find the latest, greatest, and most appropriate locations for distribution. Keeping up on the media trends is an important task when it comes to media buying. The development of the communications business must be understood; purchasers must be on top of new platforms and their target markets and be able to translate that into beneficial client recommendations.

c. Negotiation

Media buyers should not only be able to negotiate fair prices for the media slots. But also find deals or extras to profit clients.

9. Agency compensation

An advertising agency is an autonomous business organization focused on advertising work that commences the work of planning, making, and performing advertising promotion for its clients. In current time agency payments are based on their inputs; if they succeed or fail in performance in the end, it may affect their profit. For many marketers, reducing agency fees is a main target when it comes to meeting budget-saving goals. In this dynamic situation agencies need to open a new compensation method which supports their goals with those of their clients. Earlier, media agencies paid a fixed commission on the media they purchased on behalf of their clients.

Advertising agency compensation may change strongly in current time as advertisers put stress on agencies to lower commissions and link compensation to performance following advertising campaigns. The reasons are very clear given the need to attain balance in market fallouts and stabilize or cultivate working media levels while reaching the preferred savings target. Advertising agencies don’t sell products; they sell ideas, with the knowledge and planning to achieve them. There are various ways the advertising agencies get compensated for their work and services. Agencies may be compensated in a variety of ways include:

a. Commission method

In the earlier years, as the advertising business advanced, newspaper owners paid a commission of 15% to advertising agents who credited advertisement space in their newspapers and publications. Most of the companies still paying commission use some form of paced procedure or descending scale, and the amount of media commission reserved by the agency or rebated to the client is by negotiation.

b. Cost-Plus Agreement

According to George E. Belch in his book Advertising and Promotion, “Under a cost-plus system, the client agrees to pay the agency a fee based on the costs of its work plus some agreed-on profit margin (often a percentage of total costs). This system needs the agency to keep complete accounts of costs incurred in working on a client’s account.

c. Incentive-based payments

According to George E. Belch, Incentive-Based Compensation, many clients these days are demanding more accountability from their agencies and tying agency compensation to performance through some type of incentive-based system. While there are many variations, the basic idea is that the agency’s ultimate compensation level will depend on how well it meets predetermined performance goals. These goals often include objective measures such as sales or market share as well as more subjective measures such as evaluations of the quality of the agency’s creative work. Companies using incentive-based systems determine agency compensation through media commissions, fees, bonuses, or some combination of these methods.

d. Fees arrangements 

Fee Arrangement Under the fee structure, the client and the ad agency negotiate a flat sum to be paid to the agency for all work done. The agency estimates the cost (including out-of-pocket expenses) of servicing the client, who either accepts or negotiates for a lesser amount. Negotiations continue until an agreement is reached. There are two basic types of fee arrangement systems.

e. Percentage charges

An agency works on a profit margin of 01 percent to 10 percent, or it may depend on negotiation and how the agency is run and structured. So that means if an agency has 1,00,00,000 Rs. (1 Crore Rs.) in an account, the agency will end up with anywhere between 1,00,000 Rs. (1 Lakh) to 10,00,000 Rs. (10 Lakhs). in its pocket as profit.

The rest of the money will be spent on buying commercial advertising space (print media, broadcast, internet, etc.) and paying the agency for marketing advice (expert, professional, skilled, etc.) and creative and production costs (talent, knowledge, capability, etc.).

It may sound like the agency will be making money on that, too, but that money paid to the agency from the client will be used to pay staff and operating expenses. The profit is what is left over when all the money has been spent to pay salaries and other expenses.

10. Share information

In most cases, the client has taken on an agency to fill a gap in their business and wants to see value for money. The agency’s most important job is to be the experts’ advice to clients. The best advice helps to achieve their consequences and remain an active performer in the market.

The agency then has an obligation to ask all the queries they need to in order to confirm they have took the brief properly. Consuming an open and informative conversation at the commencement of a project means that the client can go away safe in the information that the agency knows what they’re doing.

11. Work in collaboration

Keep in mind that both parties are invested in what they do and that keeping a strong relationship will require continuous work on both ends. Agencies aren’t possessions; they’re strategic partners. Clients and agencies are experts in their respective fields, and they should treat each other as equals. Trust, honesty, and commitment are vital elements for the achievement of any campaign and relationship. In a collaborative environment of a relationship, each party must have confidence in the other’s capability.

12. Set realistic expectations

One of the best ways to build a strong relationship with a client is to gain a reputation as an agency that not only delivers results but is also willing to go above and beyond. Setting realistic expectations gives you the chance to impress the client and position yourself as a partner. This is especially important when working on behalf of a client.

Both parties need to take part in this process to make sure that each knows what’s expected of the other. Agencies may have exclusive methods, but a good degree of transparency is essential. These services create trust and set realistic expectations.

13. Attempt for nonstop progress

When an agency functions with these principles, performing measured efforts to their clients and determined to not only accomplish but maintain confidence with clients, the phase can be set for achievement with great appraisals, referrals and customer remembering.

Rural communication methods and advertising play a vital role in reaching and engaging the large, diverse population living in India’s villages. Unlike urban markets, rural areas often face challenges such as lower literacy rates, limited access to digital media, and dispersed populations. As a result, companies must adapt their communication and advertising strategies to be effective in these unique settings.

Rural communication methods typically include traditional media like wall paintings, folk performances, street plays (nukkad natak), and local fairs (melas), as well as modern approaches such as mobile vans, community radio, and village-level influencers. Companies choose these methods because they can effectively connect with rural audiences in local languages, utilizing culturally relevant messages.

Rural advertising leverages these communication channels to create awareness, educate, and influence buying decisions. Brands often tailor their campaigns to local contexts, combining visual, oral, and experiential elements to ensure high impact and recall.

Case Studies and Examples

1. HUL’s Lifebuoy Soap – Nukkad Natak and Wall Paintings

  • Method: Hindustan Unilever used street plays and wall paintings to educate rural communities about hygiene and handwashing.
  • Impact: These interactive performances, conducted in local dialects during village fairs, made the message relatable and memorable, significantly boosting Lifebuoy’s rural sales.

2. ITC’s e-Choupal – Digital Kiosks and Community Meetings

  • Method: ITC set up e-Choupal digital kiosks in villages, providing farmers with information about crops, weather, and market prices. Regular community meetings and demonstrations further reinforced these messages.
  • Impact: This two-way communication built trust and increased adoption of ITC’s products and services.

3. Coca-Cola – Mobile Van Campaigns and Village Melas

  • Method: Coca-Cola used mobile vans equipped with audio-visual aids to travel to remote villages, participating in local melas and festivals for product sampling and brand promotion.
  • Impact: This approach helped Coca-Cola build brand awareness in areas with limited traditional media reach.

4. Colgate – School and Panchayat Programs

  • Method: Colgate partnered with schools and village panchayats, conducting oral health education sessions and distributing free samples.
  • Impact: These grassroots campaigns, delivered by trusted local influencers, increased toothpaste usage and brand preference.

In summary:
Rural communication and advertising require a blend of traditional and innovative methods to overcome infrastructural and cultural barriers. By leveraging local media, folk traditions, and community influencers, brands can effectively reach and engage rural consumers, leading to greater awareness and market penetration.

A. Contracts and Negotiations

Introduction

Contracts are the backbone of business and legal relationships in India, governed primarily by the Indian Contract Act, 1872. A contract is a legally enforceable agreement between two or more parties that creates mutual obligations. Negotiation is the process through which parties discuss, modify, and finalize the terms of a contract to ensure that the agreement is fair, clear, and mutually beneficial.

In India, contracts can range from simple purchase agreements to complex joint ventures, mergers, or licensing deals. Negotiations are critical because they determine the rights, duties, and remedies of each party, reduce the risk of disputes, and foster trust.

Key Features of Contracts in India

  • Offer and Acceptance: A valid contract requires a clear offer by one party and its unconditional acceptance by the other.
  • Consideration: There must be something of value exchanged.
  • Capacity: Parties must be competent (e.g., of legal age, of sound mind).
  • Legality: The agreement must be for a lawful purpose.

Examples and Case Studies

1. Reliance Jio and Facebook (2020):

  • Context: Facebook acquired a 9.99% stake in Jio Platforms.
  • Negotiation: Intense negotiations were held around price, governance rights, and digital collaboration.
  • Outcome: A landmark deal that set new standards for tech investments in India, with all terms documented in a detailed share subscription agreement and strategic partnership contract.

2. Vendor Agreement in IT Sector:

  • Example: Infosys contracts with global clients for software services.
  • Negotiation Points: Scope of work, payment terms, intellectual property rights, service-level agreements (SLAs), and dispute resolution mechanisms.
  • Impact: Well-negotiated contracts protect both client and service provider, ensuring project success and legal compliance.

3. Real Estate Lease Agreement Dispute:

  • Case: Delhi High Court’s ruling in DLF v. MCD (2012).
  • Issue: Disagreement over lease terms and maintenance obligations.
  • Learning: Highlighted the importance of detailed negotiations and clear terms to avoid litigation.

Summary:
In India, effective contracts and skilled negotiations are essential for business stability and growth. Notable deals (like Reliance-Facebook) and everyday vendor agreements demonstrate how thorough negotiation and clear documentation safeguard interests and reduce risks.

B. Revenue sharing model

Revenue Sharing Model in Contracts and Negotiations

revenue sharing model is an agreement where two or more parties agree to divide the income generated from a business activity in a specified proportion. This model is widely used in sectors like technology, media, entertainment, franchising, e-commerce, and sports. Revenue sharing aligns incentives, reduces upfront costs for partners, and spreads risk.

Key Features

  • Percentage Split: Revenue is often split based on a pre-decided ratio (e.g., 70:30 or 50:50).
  • Scope: Applies to gross or net revenues, and the contract specifies what counts as “revenue.”
  • Duration: The agreement can be for a fixed term or tied to the lifespan of the venture/product.
  • Audit Rights: Parties may have rights to inspect books to ensure correct sharing.

Recent Examples and Case Studies

1. OTT Platforms and Film Producers

Example: Netflix & Dharma Productions (2022–2023)

  • Context: Dharma Productions licensed several films to Netflix India.
  • Revenue Sharing: Instead of a simple one-time fee, Dharma and Netflix agreed on a model where streaming revenue (from subscriptions/viewership) is shared in a set ratio, incentivizing both to promote the films.
  • Outcome: Both parties benefit—producers gain recurring revenue, and Netflix shares risk and reward.

2. E-commerce Marketplace Sellers

Example: Amazon India and Small Retailers

  • Context: Sellers on Amazon India agree to a revenue sharing model, where Amazon takes a commission (ranging from 5% to 25%) on each sale.
  • Negotiation Points: Commission percentage, payment timelines, promotional costs, and handling of returns.
  • Case: During the 2023 festive sales, Amazon introduced special revenue-sharing incentives for local artisans under its “Local Shops on Amazon” program, increasing their share for a limited period to boost participation.

3. IPL (Indian Premier League) – Broadcasting Rights

Case Study: BCCI & Broadcasters (2023–2027)

  • Context: The BCCI sold IPL media rights to Viacom18 and Star India in a multi-billion dollar deal.
  • Revenue Sharing: Broadcasters and BCCI share advertising and subscription revenue based on detailed contractual terms.
  • Impact: This model ensures the BCCI gains from the league’s growing popularity, while broadcasters are incentivized to maximize viewership and ad sales.

4. Music Streaming Platforms

Example: Gaana/Saavn & Independent Artists

  • Context: Indian music streaming platforms share revenue with artists/labels based on streams.
  • Model: A percentage of subscription/ad revenue is distributed to rights holders, negotiated individually or via collective rights organizations.

Summary Table

SectorParties InvolvedRevenue Sharing ModelRecent Example/Case Study
OTT & FilmProducer & StreamerPercentage of streaming revenueNetflix & Dharma Productions
E-commerceMarketplace & SellerCommission per saleAmazon India & Local Retailers
Sports BroadcastingLeague & BroadcasterShare of ad/subscription revenueIPL Media Rights (BCCI & Viacom18)
Music StreamingPlatform & Artists/LabelsPro-rata share of platform revenueGaana/Saavn & Indie Artists

In summary:

Revenue sharing models are now central to many Indian business contracts and negotiations, ensuring risk and reward are balanced between parties. These models are increasingly favored due to their flexibility and ability to incentivize long-term collaboration.

B. Minimum guarantee model

The minimum guarantee model is a contractual arrangement where one party (usually a distributor, platform, or licensee) commits to paying the other (often a content creator, producer, or rights holder) a fixed minimum amount, regardless of actual revenue or performance. If revenues exceed the MG, additional profits may be shared according to agreed terms. This model is common in entertainment, publishing, and licensing industries.

How It Works

  • Upfront Payment: The licensee/distributor pays a non-refundable minimum guarantee to the producer/content owner.
  • Recoupment: The licensee recovers this amount from future earnings (sales, subscriptions, box office, etc.).
  • Additional Revenue: If earnings surpass the MG, surplus is split based on a negotiated revenue-sharing ratio.
  • Risk: The licensee bears the risk if actual revenues are less than the MG.

Examples and Case Studies

1. Indian Film Distribution

Example:
A Bollywood producer sells theatrical rights for a new film to a regional distributor for a minimum guarantee of ₹20 crore.

  • The distributor pays ₹20 crore upfront.
  • If box office collections in that region exceed ₹20 crore (after costs), the surplus is shared as per contract (e.g., 50:50 split).
  • If collections fall short, the distributor absorbs the loss.

Case Study:
Baahubali: The Beginning (2015)

  • The Telugu film’s Hindi theatrical rights were sold to Karan Johar’s Dharma Productions with a substantial MG.
  • Dharma paid a high upfront MG, banking on the film’s pan-India appeal.
  • As the film became a blockbuster, revenues far exceeded the MG, benefiting both parties.

2. OTT Platform Acquisitions

Example:
Amazon Prime Video acquires exclusive streaming rights to a highly anticipated Tamil movie for an MG of ₹30 crore.

  • The producer receives this amount regardless of the film’s streaming performance.
  • If the film drives massive new subscribers, the platform can realize greater long-term value, but bears risk if viewership is low.

Case Study:
Soorarai Pottru (2020)

  • Amazon Prime Video reportedly paid a significant MG to acquire worldwide streaming rights, providing financial security to the producers during the pandemic when theatrical releases were uncertain.

3. Music Licensing

Example:
A music label sells digital rights for a new album to a streaming service for an MG of ₹5 crore.

  • The streaming service must pay this sum, regardless of the album’s performance on the platform.
  • Additional royalties may be paid if streams surpass a certain threshold.

Summary Table

SectorParties InvolvedMG ApplicationExample/Case Study
Film DistributionProducer & DistributorUpfront minimum for theatrical rightsBaahubali, Bollywood deals
OTT AcquisitionProducer & OTT PlatformUpfront MG for digital rightsSoorarai Pottru, Amazon Prime
Music LicensingLabel & Streaming ServiceMG for album/track rightsMajor Indian label deals

In summary:

The minimum guarantee model provides financial assurance to content creators and shifts risk to distributors or platforms. It is widely used in Indian entertainment, with successful examples in film and digital content. Thorough negotiation of MG terms and revenue-sharing ratios is crucial to balance risk and reward for both parties.

C. Share in profits model

Share in Profits Model in Contracts and Negotiations

The share in profits model is an agreement where two or more parties agree to split the actual profits generated from a business activity, project, or intellectual property, according to a pre-agreed ratio. Unlike minimum guarantee or revenue sharing, this model focuses on profits (net of costs/expenses), so all parties are invested in both generating income and controlling costs.

How It Works

  • Profit Calculation: Net profit is calculated after deducting all expenses (production, marketing, distribution, taxes, etc.) from total revenue.
  • Profit Split: The remaining profit is distributed among stakeholders as per the contract (e.g., 60:40, 50:50 splits).
  • Alignment of Interests: Both sides are incentivized to maximize profitability, not just gross revenue.

Recent Indian Examples and Case Studies

1. Bollywood Co-production Agreements

Example:
Pathaan (2023) – Produced by Yash Raj Films, several distributors and exhibitors entered into profit-sharing agreements rather than flat-fee deals. After deducting costs, profits from box office collections were shared between the producer and key distribution partners, which incentivized both to invest in marketing and maximize earnings.

2. Actor-Producer Partnerships

Example:
In recent years, top actors like Akshay Kumar and Shah Rukh Khan have taken a share in profits instead of a fixed upfront fee for certain films. For instance, Akshay Kumar, for Mission Mangal (2019), reportedly opted for a lower upfront fee in exchange for a larger share of profits, aligning his compensation with the movie’s success.

3. OTT Originals (Web Series and Films)

Case Study:
Sacred Games (Netflix India) – The production house, Phantom Films, negotiated a profit-sharing arrangement with Netflix, where profits from international syndication and merchandise were shared, not just the initial licensing fee. This encouraged the production team to maintain high quality and cross-promotional efforts.

4. Franchise and Sports Leagues

Example:
Indian Premier League (IPL) franchises share profits with team owners, sponsors, and players through bonus pools, especially based on team performance and seasonal profits, ensuring all stakeholders benefit from the league’s commercial success.

5. Manufacturing: Tata Motors & Component Suppliers

Context:
Tata Motors, in some strategic partnerships for new vehicle launches, uses profit-sharing agreements with key component manufacturers, especially for electric vehicles.

How it Works:
Instead of a fixed payment, suppliers receive a percentage of net profits from vehicle sales. This incentivizes suppliers to maintain quality and innovation, as their earnings grow with the success of the vehicle line.

6.. Pharmaceuticals: Dr. Reddy’s Laboratories & International Licensing Partners

Context:
Dr. Reddy’s Labs has entered into profit-sharing arrangements with overseas pharma companies for co-developed or out-licensed drugs.

Details:
After deducting manufacturing and marketing costs, profits from drug sales in target markets are split between Dr. Reddy’s and the partner company, ensuring both share rewards and risks.

7. E-Commerce: Flipkart & Private Label Brands

Context:
Flipkart collaborates with private label brands on a profit-sharing basis for exclusive product launches.

Mechanism:
Instead of buying inventory outright, Flipkart agrees to share profits (after costs) from sales of the product line, encouraging both parties to invest in marketing, quality, and supply chain efficiency.

8. Media & Entertainment: Zee Music & Independent Artists

Context:
Zee Music often enters profit-sharing contracts with independent artists for digital releases.

How it Works:
After deducting promotion and distribution costs, remaining profits from streams and digital sales are split between the label and the artist, allowing both to benefit from a song’s popularity.

Summary Table

SectorParties InvolvedShare in Profits ModelExample/Case Study
Film ProductionProducers & DistributorsProfits post-expenses split among stakeholdersPathaan, Mission Mangal
Talent ContractsProducers & ActorsActor receives % of net profitsAkshay Kumar, Shah Rukh Khan
OTT OriginalsProducers & PlatformsProfit share from syndication/merchandisingSacred Games/Netflix
Sports/FranchisesLeague, Franchise, PlayersProfits shared as bonuses or dividendsIPL teams

In summary: The share in profits model is increasingly popular in Indian films, OTT, and sports, fostering collaboration, aligning incentives, and maximizing value for all parties involved. Thorough negotiation and transparent accounting are crucial

A. Introduction to Company Law

Company law in India is a specialized branch of law that governs the formation, functioning, and dissolution of companies. It establishes the legal framework that companies must operate within, ensuring transparency, accountability, and protection of stakeholder interests. The primary legislation governing company law in India is the Companies Act, 2013.

Key Aspects of Company Law

  • Formation and Incorporation:
    Lays down rules for how companies are legally created, including requirements for directors, shareholders, and capital.
  • Corporate Governance:
    Specifies how companies should be managed, including board structure, meetings, disclosures, and audits.
  • Rights and Duties:
    Outlines the rights and responsibilities of directors, shareholders, and other officers.
  • Regulatory Compliance:
    Mandates regular filings, audits, and disclosures to ensure companies remain compliant and transparent.
  • Winding Up:
    Provides procedures for dissolution or closure of a company.

Indian Examples and Case Studies

1. Tata Consultancy Services (TCS): Corporate Governance

  • TCS, as a public limited company, strictly complies with the Companies Act, 2013 and SEBI’s listing obligations.
  • The company’s strong board structure, regular disclosures, and adherence to independent directors’ requirements are exemplary, showing the Act’s impact on governance and transparency.

2. Satyam Scandal (2009): Lessons in Ethics and Law

  • Satyam Computer Services was involved in one of India’s largest corporate frauds, where its founder admitted to manipulating accounts.
  • The scandal exposed gaps in regulatory oversight and led to significant amendments in company law, emphasizing stricter auditor oversight and more robust disclosure norms in the Companies Act, 2013.

3. Section 135 – Corporate Social Responsibility (CSR)

  • India became the first country to mandate CSR spending for certain companies through Section 135 of the Companies Act, 2013.
  • Example: Infosys, Reliance, and ITC have set up extensive CSR programs in compliance with this requirement, investing in education, healthcare, and rural development.

4. Byju’s (2023–2024): Compliance and Governance

  • Byju’s faced regulatory scrutiny due to delayed financial reporting and alleged lapses in governance.
  • The case highlights the importance of transparency, timely filings, and adherence to statutory obligations under company law.

Summary:
Company law in India is essential for fostering fair, ethical, and transparent business practices. High-profile examples like TCS and Infosys illustrate the benefits of strong corporate governance, while cases like Satyam and Byju’s show the consequences of non-compliance and unethical conduct. The Companies Act, 2013 continues to evolve, adapting to new business realities and global standards.

B. Registration Procedures and Exceptions

Standard Registration Procedures

In India, company registration is governed by the Companies Act, 2013. The process has become largely digital and streamlined through the Ministry of Corporate Affairs (MCA) portal. Here’s a step-by-step overview:

  1. Choose a Business Structure:
    Select the appropriate entity type (Private Limited Company, Public Limited Company, LLP, OPC, etc.) based on your needs.
  2. Name Reservation:
    Apply for name approval via the RUN (Reserve Unique Name) service on the MCA portal.
  3. Obtain Digital Signature Certificates (DSC) and Director Identification Numbers (DIN):
    All directors must have a DSC and DIN for digital filings.
  4. Draft Charter Documents:
    Prepare the Memorandum of Association (MOA) and Articles of Association (AOA).
  5. File Incorporation Forms:
    Submit the SPICe+ (Simplified Proforma for Incorporating Company Electronically Plus) form, which integrates registration for PAN, TAN, GST, EPFO, and ESIC.
  6. Certificate of Incorporation:
    Upon approval, the Registrar of Companies (RoC) issues a Certificate of Incorporation. The company can then open bank accounts and commence business.

Case Study:
Zepto (2021):
Zepto, a quick-commerce startup, was incorporated as a Private Limited Company using the SPICe+ form. The digital process enabled the founders to register and start operations within days, facilitating rapid expansion and fundraising.

Exceptions and Simplified Procedures

To foster entrepreneurship, certain company types and initiatives enjoy simplified or special procedures:

1. One Person Company (OPC)

  • What: Allows a single individual to incorporate a company with limited liability.
  • Exception: Reduced compliance compared to other companies (e.g., no need for annual general meetings).
  • Example: Many tech consultants and solo entrepreneurs in India register as OPCs for ease and protection.

2. Startup India Recognition

  • What: Startups recognized under the Startup India scheme get expedited registration, tax exemptions, and relaxed compliance.
  • Exception: Faster incorporation and self-certification for labor and environmental laws.
  • Case Study:
    Razorpay (2014):
    Recognized as a startup, Razorpay benefited from quick registration and compliance under Startup India, enabling it to focus on innovation and scale rapidly.

3. Limited Liability Partnership (LLP)

  • What: Hybrid between partnership and company; simpler compliance and lower cost of registration.
  • Exception: Less regulatory burden than a Private Limited Company.
  • Example: Many small service firms (consultancies, legal firms) prefer LLPs for flexibility and limited liability.

4. SPICe+ Integrated Form

  • What: Allows for single-window registration covering company, PAN, TAN, GST, ESIC, and EPFO.
  • Exception: Reduces paperwork and time-to-incorporation for all company types.
  • Case Study:
    Nykaa (2012):
    Used the then-available digital forms (precursor to SPICe+) for swift registration and compliance, supporting rapid growth.

Summary Table

Procedure/ExceptionDescriptionExample/Case Study
Standard RegistrationName, DSC, DIN, MOA/AOA, SPICe+, RoCZepto
OPCSingle founder, reduced complianceTech consultants
Startup IndiaFaster process, tax benefitsRazorpay
LLPHybrid entity, easier complianceLegal/accounting firms
SPICe+ FormOne-stop digital registrationNykaa

In summary:
India’s company registration process is robust yet increasingly simplified, with notable exceptions for new-age businesses and startups. Case studies like Zepto, Razorpay, and Nykaa show how these procedures and exceptions enable rapid, compliant business creation and growth.

C. Company Procedure and Ethics

Company Procedure

Company procedure refers to the formal steps and processes that companies must follow to operate legally and efficiently. These include:

  • Conducting Board and General Meetings: Proper notice, agenda, and minutes must be maintained.
  • Statutory Filings: Annual returns, financial statements, and other documents must be filed with the Registrar of Companies (RoC).
  • Compliance with Laws: Adhering to the Companies Act, SEBI regulations (for listed companies), and other applicable laws.
  • Maintaining Registers and Records: Companies must keep statutory registers of members, directors, and charges.

Recent Example:
Tata Consultancy Services (TCS):
TCS consistently demonstrates robust corporate procedures, with timely annual general meetings (AGMs), transparent disclosures, and meticulous compliance with SEBI and Companies Act norms. This has helped TCS maintain investor confidence and avoid regulatory penalties.

Company Ethics

Company ethics refer to the principles of integrity, transparency, fairness, and accountability in business conduct. Ethical lapses can lead to regulatory scrutiny, reputational damage, and legal consequences.

Recent Indian Cases:

  1. Byju’s (2023–2024):
    • Issue: Byju’s, a leading edtech firm, faced criticism for delayed financial disclosures, aggressive sales tactics, and alleged misrepresentation in its accounts.
    • Ethical Concern: Lack of transparency and potential misleading of stakeholders led to investigations and loss of trust among investors and customers.
  2. Satyam Scandal (Legacy, but still relevant):
    • Issue: Satyam Computers (2009) involved large-scale financial fraud, falsification of accounts, and unethical board conduct.
    • Impact: The scandal prompted reforms in corporate governance and ethics, influencing the Companies Act, 2013.
  3. Zilingo (2022):
    • Issue: Singapore-based, but with significant Indian operations, Zilingo suspended its CEO over alleged financial irregularities. The case highlighted the importance of ethical leadership and strong internal controls for startups operating in India.

Summary Table

AspectExample/CaseBrief Description
Company ProcedureTCSStrong compliance, timely AGMs, transparent disclosures
EthicsByju’sTransparency issues and delayed financial reporting
EthicsSatyamAccounting fraud, led to stricter corporate governance laws
EthicsZilingoLeadership suspended over financial irregularities

In summary:
Company procedures ensure legal compliance and orderly operation, while robust ethics build trust and long-term sustainability. Recent Indian cases like Byju’s and TCS illustrate the impact—both positive and negative—of following or ignoring these principles.

Company creation is the process by which entrepreneurs formally establish a legal business entity to operate, grow, and scale their ideas. This process involves transforming an innovative concept into a structured organization recognized by law, allowing for organized operations, access to funding, and legal protection for founders.

Key Steps in Company Creation

  1. Idea Validation:
    Assessing the feasibility and market demand for the business concept.
  2. Choosing a Business Structure:
    Selecting the most suitable form—such as sole proprietorship, partnership, Limited Liability Partnership (LLP), private limited company, or public limited company—based on scale, liability, and goals.
  3. Legal Registration:
    Registering the entity with government authorities (such as the Registrar of Companies in India), obtaining necessary licenses, and complying with statutory requirements.
  4. Operational Setup:
    Setting up banking, hiring, creating operational processes, and launching products or services.

Examples and Case Studies

1. Start-up Example: Nykaa

  • Background: Falguni Nayar founded Nykaa in 2012 as a private limited company.
  • Process:
    • Registered as FSN E-Commerce Ventures Pvt Ltd.
    • Secured initial funding, set up e-commerce operations, and established partnerships with suppliers.
    • Transitioned to a public limited company before its IPO in 2021.
  • Outcome: Today, Nykaa is a leading e-commerce platform in the beauty sector and a publicly listed company.

2. Social Enterprise Example: SELCO India

  • Background: SELCO was founded to make solar energy accessible to rural India.
  • Process:
    • Registered as a private limited company focused on social impact.
    • Developed partnerships with local banks for financing.
    • Built a scalable model that combines profit with social good.
  • Outcome: SELCO has impacted over half a million households and received national and international recognition.

3. Tech Start-up Example: Zepto

  • Background: Founded by two teenagers in 2021, Zepto started as a quick-commerce grocery delivery company.
  • Process:
    • Registered as a private limited company in Mumbai.
    • Raised venture capital funding.
    • Scaled operations rapidly across major Indian cities.
  • Outcome: Zepto became a recognized brand in the 10-minute delivery space and secured significant investment.

Summary:
Company creation is a foundational step for any aspiring entrepreneur, providing a legal identity and framework for business growth. Real-world examples like Nykaa, SELCO, and Zepto highlight the diverse ways companies can be created—whether for profit, social impact, or rapid innovation—by following structured steps from ideation to legal formation and operational rollout.

Company Creation

Company creation is the act of legally establishing a business entity. This process transforms a business idea into an officially recognized organization, allowing it to operate, contract, hire, and grow. Common types of business entities include:

  • Sole Proprietorship
  • Partnership
  • Limited Liability Partnership (LLP)
  • Private Limited Company
  • Public Limited Company
  • One Person Company (OPC)

Choosing the right structure depends on factors like the number of founders, liability protection, capital needs, and regulatory requirements.

Processes of Registration and Incorporation

1. Choosing a Business Structure

Select the most suitable type of company based on your needs (e.g., private limited for startups seeking investment).

2. Name Reservation

Choose a unique name and check its availability using the Ministry of Corporate Affairs (MCA) portal. Submit your name for approval.

3. Preparing Documents

Draft the Memorandum of Association (MOA) and Articles of Association (AOA), which define your company’s objectives and internal rules.

4. Obtaining Digital Signatures and DIN

Directors must get Digital Signature Certificates (DSC) and Director Identification Numbers (DIN) to sign documents electronically.

5. Filing Incorporation Forms

Submit all required documents using forms like SPICe+ (Simplified Proforma for Incorporating Company Electronically Plus) on the MCA portal. This integrated form covers company registration, PAN, TAN, GST, ESIC, and EPFO registration.

6. Verification and Approval

The Registrar of Companies (RoC) reviews the documents and may seek clarifications or corrections.

7. Certificate of Incorporation

Once approved, the RoC issues a Certificate of Incorporation. Your company is now a distinct legal entity and can commence business activities.

Examples and Case Studies

Case Study 1: Nykaa

  • Background: Founded by Falguni Nayar in 2012.
  • Process: Registered as FSN E-Commerce Ventures Private Limited using the MCA portal. Followed all standard steps, raised funding, and later converted to a public company for IPO.
  • Outcome: Became a leading beauty e-commerce player in India, demonstrating the importance of professional incorporation and compliance.

Case Study 2: Zepto

  • Background: Quick-commerce startup founded in 2021 by two young entrepreneurs.
  • Process: Incorporated as a Private Limited Company in Mumbai using the SPICe+ form, allowing quick digital registration and access to investors.
  • Outcome: Raised significant venture capital and expanded rapidly, showing how robust incorporation enables fast scaling.

Example: One Person Company (OPC)

  • Context: Introduced in India for solo founders.
  • Example: A software consultant registers as an OPC for limited liability and ease of compliance, making it easier to contract with larger firms and banks.

Summary Table

StepDescriptionExample/Case Study
Structure SelectionDecide between Pvt Ltd, LLP, OPC, etc.Zepto chose Pvt Ltd
Name ReservationPropose and get approval for company nameNykaa reserved unique name
DSC & DINObtain digital signatures and director IDsStandard for all founders
MOA & AOADraft company purpose and rulesNykaa, Zepto
Filing RegistrationSubmit SPICe+ and documents on MCA portalAll registered digitally
Incorporation Cert.Receive legal status and commence operationsNykaa, Zepto, OPC examples.

In summary:
Company creation and incorporation involve structured legal steps that provide a foundation for business growth and credibility. Successful examples like Nykaa and Zepto illustrate how following these processes enables companies to attract investment, scale operations, and achieve industry leadership.

Entrepreneurship routes refer to the various pathways individuals can take to start and grow a business. Each route offers distinct opportunities, challenges, and strategic considerations, allowing entrepreneurs to choose the path that best aligns with their goals, resources, and interests.

Common routes include starting a business from scratch with a novel idea, acquiring an existing business, entering into franchising agreements, engaging in social entrepreneurship to address societal challenges, and practicing intrapreneurship by innovating within established organizations. Understanding these different approaches helps aspiring entrepreneurs identify the most suitable avenue for launching and scaling their ventures, considering factors like industry trends, market needs, and available support systems.

Business Plans and Ideation

Business Ideation is the process of generating creative ideas for a new business, often by identifying problems and designing solutions that can be scaled. This stage involves brainstorming, market research, and evaluating the feasibility of ideas.

Business Plans are structured documents outlining the business idea, target market, competition, marketing and sales strategies, operational plans, and financial projections. A well-crafted business plan helps in securing funding and guiding the growth of the business.


Entrepreneurship Routes

  1. Starting from Scratch:
    Building an entirely new business based on an original idea.
    Example: Ola Cabs was built from scratch to solve urban mobility issues in India.
  2. Franchising:
    Purchasing the right to operate under an established brand and business model.
    Example: McDonald’s and Domino’s franchises in India.
  3. Acquisition:
    Buying an existing business and scaling or transforming it.
    Example: Zomato’s acquisition of Uber Eats India.
  4. Social Entrepreneurship:
    Establishing ventures that address social or environmental challenges.
    Example: SELCO India, which provides sustainable energy solutions to underserved communities.
  5. Intrapreneurship:
    Innovating within an existing large organization.
    Example: Tata Group’s launch of Tata Neu as a super-app was driven by an internal team.

Relevant and Time-Specific Case Studies

  1. Zepto (2023–2024):
    • Route: Starting from scratch (Quick-commerce)
    • Idea: 10-minute grocery delivery targeting urban millennials.
    • Outcome: Rapid expansion, significant funding, and setting benchmarks for speed and efficiency in Indian e-commerce.
  2. Nykaa (2021 IPO):
    • Route: Starting from scratch (E-commerce)
    • Idea: Focused on beauty and personal care products, leveraging digital marketing and logistics.
    • Outcome: Successful IPO, strong brand recall, and a dominant position in online beauty retail.
  3. PharmEasy (2022):
    • Route: Acquisition
    • Idea: Started as an online pharmacy, later acquired Medlife to expand its customer base and logistics network.
    • Outcome: Became a leading digital healthcare platform, raised significant capital, and expanded offerings.
  4. Araku Coffee:
    • Route: Social Entrepreneurship
    • Idea: Empowering tribal farmers through sustainable coffee production and global distribution.
    • Outcome: International recognition for both quality coffee and a sustainable, equitable business model.

Summary Table

RouteExample BusinessIdea DescriptionRecent Outcome
Start from ScratchZepto, NykaaQuick delivery, online beauty retailRapid growth, IPO (Nykaa)
FranchisingDomino’s IndiaFood service expansionMarket leader in pizza delivery
AcquisitionPharmEasyDigital pharmacy, Medlife acquisitionLeading health platform
Social EntrepreneurshipAraku CoffeeSustainable coffee, tribal upliftmentInternational acclaim
IntrapreneurshipTata NeuSuper-app within Tata GroupDigital ecosystem expansion

Introduction

Branding, packaging, and labeling form the cornerstone of effective marketing by building consumer trust, differentiation, and product appeal. These elements work together to influence purchasing decisions and foster long-term loyalty. Here’s an overview of their importance, along with real-world case studies and examples:

Branding Benefits

Branding establishes a unique identity through logos, names, and values, making products instantly recognizable in competitive markets. It builds emotional connections, encourages loyalty, and justifies premium pricing, as consumers trust familiar brands over generics. Strong branding also simplifies marketing efforts and supports higher customer retention.

Packaging Role

Packaging protects products from damage, extends shelf life, and enhances convenience during storage and transport. Beyond functionality, it promotes brand visibility with eye-catching designs that differentiate items on shelves and create a memorable unboxing experience. Custom packaging tells a brand’s story, boosting awareness among consumers and wholesalers.

Labeling Functions

Labeling provides essential details like ingredients, usage, price, and quality, empowering informed buying decisions and ensuring regulatory compliance. It aids product identification, prevents malpractices, and reinforces branding through clear, bold information. Effective labels build trust by transparently communicating value and features.

Importance in Rural Marketing

1. Branding

  • Trust Building: Rural consumers often rely on brand reputation, as personal recommendations and word-of-mouth are strong influences.
  • Simplified Choices: Brands help rural buyers identify quality and authenticity in unfamiliar product categories.
  • Emotional Connection: Strong brands can create emotional connections, especially when aligned with local values or aspirations.

Example:
Lifebuoy Soap (Hindustan Unilever Limited)

Lifebuoy is a trusted brand in rural India due to consistent branding focused on health and hygiene. Their campaigns, such as “Swastya Chetna,” built trust and brand recall among rural consumers, making Lifebuoy a household name.


2. Packaging

  • Affordability and Accessibility: Innovative packaging (like sachets or smaller packs) makes products affordable for rural consumers with limited disposable income.
  • Protection: Packaging ensures products withstand harsh storage and transportation conditions in rural areas.
  • Convenience: Easy-to-use packaging attracts busy rural consumers.

Example:
Shampoo Sachets (CavinKare, HUL, P&G

The introduction of low-cost shampoo sachets revolutionized rural personal care markets in India. By offering affordable, single-use packs, companies like Chik and Clinic Plus captured a vast rural customer base that couldn’t afford larger bottles.


3. Labeling

  • Local Language Communication: Labels in regional languages make products accessible and understandable.
  • Information Dissemination: Labels provide necessary usage information, expiry dates, and ingredients, which is crucial where literacy rates may be lower.
  • Trust and Authenticity: Proper labeling assures consumers about product genuineness and safety.

Example:
FMCG Products (Parle-G Biscuits, Tata Salt)

Parle-G uses simple, bold labeling with clear product images and regional language text, making it easy for rural buyers to identify. Tata Salt’s labeling emphasizes purity and health, addressing rural concerns about adulteration.


Case Studies

Case Study 1: Nirma Detergent

  • Nirma’s low-cost, brightly colored packaging and simple branding appealed directly to rural Indian homemakers.
  • The product’s jingle, mascot, and easy-to-recognize yellow packaging helped build strong recall and trust in villages.

Case Study 2: Colgate Toothpaste

  • Colgate invested in education-driven branding, such as oral health camps in rural areas.
  • Packaging in smaller tubes and local language labeling increased accessibility, adoption, and trust.

Key Takeaways

  • Branding builds trust and recall, which is vital where personal recommendations matter.
  • Packaging enables affordability and convenience, making products physically and economically accessible.
  • Labeling bridges communication gaps, ensuring information is clear and persuasive.

In summary:

Strong branding, smart packaging, and regional labeling are not just marketing tools—they’re essential strategies for success in rural markets, as seen in the above examples from India and other developing economies.

Importance in Rural Marketing

1. Branding

  • Trust and Reliability: Rural consumers often rely heavily on trust and word-of-mouth when choosing products. Strong brands become symbols of reliability.
  • Easy Recognition: In areas with lower literacy rates, recognizable logos and colors help consumers pick the right products.
  • Aspirational Value: Brands can represent modernity or status, influencing rural buying decisions.

Example: Nirma Detergent

  • Nirma’s simple, memorable branding and jingle made it a household name in rural India, appealing to consumers’ trust and aspirations for cleanliness.

2. Packaging

  • Affordable Pack Sizes: Small sachets and low-cost packs make products affordable for daily-wage earners and low-income families.
  • Protection: Robust packaging ensures products survive rough transportation and storage in rural areas.
  • Convenient Use: Easy-to-open and resealable packs suit rural consumers’ needs.

Example: Shampoo Sachets (Chik, Clinic Plus)

  • The introduction of shampoo in sachets allowed rural consumers to try and use branded shampoo at a low cost, leading to rapid market expansion.

3. Labeling

  • Local Language Instructions: Labels in regional languages make products understandable and accessible to non-English-speaking consumers.
  • Essential Information: Clear labeling assures consumers of quality, expiry dates, and authenticity.
  • Building Trust: Proper labeling helps fight counterfeiting—a major rural concern.

Example: Parle-G Biscuits

  • Parle-G uses distinctive, simple labeling in regional languages, making it instantly recognizable and trusted in rural areas.

Case Studies

Case Study 1: HUL’s Lifebuoy in Rural India

  • Branding: Lifebuoy focused on health and hygiene, values highly relevant in rural communities.
  • Packaging: Sold soaps in affordable small packs.
  • Labeling: Used regional languages, making the product accessible and trusted.

Case Study 2: Tata Salt

  • Branding: Marketed as “Desh Ka Namak” (the nation’s salt), building an emotional connection.
  • Packaging: Hygienic, moisture-proof packs protected product integrity.
  • Labeling: Emphasized purity and iodization in local languages, educating rural consumers.

Summary Table

AspectImportance in Rural MarketingExample
BrandingBuilds trust, recognition, aspirationNirma, Lifebuoy
PackagingEnsures affordability, protection, convenienceChik/Clinic Plus Sachets
LabelingCommunicates quality, usage, and safetyParle-G, Tata Salt

In conclusion:

Branding, packaging, and labeling are not just marketing tools; they are vital for building trust, ensuring accessibility, and driving product acceptance in rural markets. Successful companies tailor these elements specifically for rural consumers, as seen in the above examples.

Introduction

An advertising appeal is a method that uses a type of message intended to influence the way the consumer relates to what is being sold. In order to reach the consumer, the right appeal needs to be used, and that is based on the objective of the campaign and the type of consumer being targeted. Irrespective of what product or service we are marketing, it’s important to understand your audience and understand what inspires them. The following seven appeals are the most common strategies advertisers use to reach their target audience and motivate them to buy.

1. Emotional appeals

Emotional appeals are the best collective appeals used by marketers. This type of appeal targets a consumer’s emotions and influences consumer involvement. Whenever a marketer can get a consumer to identify with a situation, particularly through emotional connection, the conversion rate (purchase) increases dramatically. Emotional appeal also includes

  • Personal appeal—focused on emotions centred around the need for love, joy, self-esteem, happiness, safety, and family well-being
  • Social appeal—focused on the individual need for recognition, respect, involvement, affiliation, and status
  • Fear appeal—focused on individual needs based on fears…fear of loss of health, safety, and beauty
  • Humor appeal—It is proven that “humor” sells, because attention, association, and memory recall are improved through an engaging humorous message.

2. Sex appeals

Sex exercises the strongest effect on consumer attitudes among seven different appeals commonly used in advertising. Sex appeal has been used for so many years by marketers to capture the attention of the sexes. An advantage of using sex appeal is that it is proven to break through clutter. If you’re advertising in a busy time slot, using sex appeals will help the ad get noticed; this helps in increasing brand recognition. The disadvantage of sex appeal is that it can be challenging and may cause negative reactions with different cultures.

3. Humour Appeals

Humor is a proven appeal type for grabbing attention and keeping it. When consumers find something humorous, it has value because it causes them to watch, laugh, and, most importantly, remember. By capturing the viewer’s attention, humor appeals cut through advertising clutter and allow for enhanced recall and improved moods; consumers who are happy associate the good mood with the product and service. E-Trade’s talking baby ad campaign provides an example of this appeal, with a goal of attracting viewer attention through humor. But funny ads can be hard to make because if they’re poorly received, only the ad is remembered, not the product or brand.

4. Fear appeals

Fear can appeal to people when a product or service is needed to help reduce risk in someone’s life—such as the risk of financial failure, poor health issues, the security of losing a home, and even political choices.  The emotion of fear can be used effectively as long as it is not too extreme or harsh—which may ultimately affect your brand. Therefore caution is in order. Think of BCAA Life Insurance’s question, “How would they get by without you?” campaign.

5. Rational appeal

Rational appeal aims to focus on the individual’s functional, utilitarian, or practical needs for particular products and services. Emphasize the characteristics and features of the product and the service and how it would be beneficial to own or use the particular brand. Rational appeals use logic, facts, and data to convince consumers to buy products and are often found in advertisements for medications, cookware, and cleaning products.

6. Music appeal

Music in advertising refers to music integrated in (mass) electronic media advertisements in order to enhance their success. Music in advertising affects the way viewers perceive the brand by different means and on different levels and “can significantly affect the emotional response to television commercials.” In advertising, “music can serve the overall promotional goals in one or more of several capacities.”

David Huron came up with six primary categories, which include entertainment, structure and continuity, memorability, lyrical language, targeting, and authority establishment. Being able to use music in advertising has made advertisements more enticing and attention-getting for the audience. Fifteen seconds is currently the standard duration of a television commercial so advertisers need to be able to successfully grab their audience’s attention, which music does.

7. Scarcity appeal

“Majority of stock sold!” “Nearly sold out!” Are you getting nervous by seeing these kinds of phrases in advertisements? Do you have the feeling that you have to buy this product? Scarcity is based on limitations. Scarcity appeal is often used with fear appeals to help in affecting customers by missing out on a potential event. The advantage of scarcity appeal is that it is great for encouraging users to take action. The disadvantage of scarcity appeals is that they must be genuine to consumers; otherwise, they will induce negative attitudes towards the brand.

Introduction

Positioning is how a brand is perceived by customers and how it differs from competitors’ products. In order to position products or brands, companies may emphasize the distinguishing features of their brand (what it is, what it does, and how, etc.), or they may try to create a suitable image (inexpensive or premium, utilitarian or luxurious, entry-level or high-end, etc.) through the marketing mix. Once a brand has achieved a strong position, it can become difficult to reposition it.

An indispensable brand symbolizes the company’s desired perception in the minds of its customers, prospects, and partners. And one that customers truly can’t live without. This process begins by developing a meaningfully differentiated brand positioning strategy. Whether launching a new brand or refreshing an existing one, a brand positioning strategy should impact every facet of the business, not just marketing and advertising-related activities, but also product development, service, support, and customer experience.

1. Creating a Successful Brand Positioning Strategy

To help you make the right branding strategy that not only helps you win customers but also keeps them loyal to you, here’s what you need to do:

2. Create your own brand identity

This step involves conducting an in-depth introspection of the brand to identify its core values and fundamentals, including the strengths, value propositions, long-term vision, and the features and attributes that make it unique compared to other brands offering similar products and services.

3. Create your current brand positioning

Are you currently marketing your product or service as just another item on the market, or are you marketing it as something distinctive? Your current brand positioning gives you important insight into where to go next. You’ll need to understand your current position to further analyze your competition.

4. Know what your competitors are doing

After analyzing yourself, it’s important to analyze your competition by performing competitor analysis. Why? You’ll need to see who you’re up against to conduct competitor research. That research will help you decide what you can do better in your strategy to gain an edge.

5. Identify how you are doing compared to the competition

Knowing your strengths is just as important as knowing your weak points. Coming from the point above, sometimes the best way to know your strengths and weaknesses is to check how your competitors are doing, what makes their campaigns click, and why their brand sticks to their target audiences. One way to do this is to conduct a SWOT analysis to help you identify your strengths, weaknesses, opportunities, and threats in the playing field.

6. Leverage your unique selling proposition

Identifying your brand’s unique selling proposition (USP) lets you stand out from the others. It’s what makes you. Building a unique brand is all about identifying what makes you different and what works best for your business. Chmielewska suggests, “Start by defining what ‘effective’ really means for your brand—and then build its image based on that.”

Chances are, after you conduct competitor research, you’ll begin to see patterns. You’ll start to see some businesses that have the same strengths and weaknesses. As you compare your product or service to those of your competitors, you might discover that one of their weaknesses aligns with your strengths.

7. Create your positioning statement

Taking the time to position your brand to appeal to a certain customer is just the beginning. Once your positioning statement is created, it’s time to test, experiment, and gather feedback from your customers on whether or not your positioning achieves its goal.

As Ryan Robinson of Close.io says, “Investing the time and effort into positioning your brand to appeal toward a specific vertical, type of consumer, or demographic is only a small part of the battle. It’s crucial to test, experiment, and actively gather (real) feedback from your target customers on whether or not your positioning is actually having its desired effect. We’ve doubled down on our positioning by consistently asking for (and listening to) feedback from new customers when they join, and it’s clear that both our content and its delivery style remain a key asset for our brand.”

For example, do we know what makes Nike and Coca-Cola very distinct from the others? Sometimes, not even mentioning their brand but hearing the words “Just Do It” or “Taste the Feeling” already gives you the notion that the campaign is led by these giant brands.

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