Atish Singh

I. INTRODUCTION TO RURAL MARKETING

Marketing is the process of figuring out what customers want, anticipating their wants, and knowing them, then using all of your company’s resources to give it to them. The organization’s survival depends on meeting the needs and wants of its customers. Consumer behavior includes the things that people, groups, and businesses do, how they interact with goods and services, and how they treat each other.

When a business knows and understands why customers do the things they do, they can find better and more effective ways to please those customers. To make the marketing plan work better, it helps to choose the right sales and advertising tactics.

In India, the rural market began to show its promise in the 1960s, and it continued to grow steadily through the 1970s and 1980s. There was a steady rise in rural India’s buying power in the 1990s, and there are clear signs that it will reach its peak in the 21st century.

With new ideas, marketers have tried to understand and reach rural areas over the past few decades. Some of their work paid off, but many markets are still a mystery. The idea of rural marketing is changing, and like any economy, it has untapped potential. Marketers have only recently discovered this. People who want to move to the country will have a bright future thanks to better facilities and reach. Branded goods are popular with people in rural areas these days, so the market for goods and services seems to have grown.

Definition

National Commission on Agriculture, “Rural marketing is the process that begins with the decision to produce a farm commodity for sale. It encompasses all aspects of the market structure, including functional and institutional components, guided by technical and economic factors. This process includes pre- and post-harvest operations, assembling, grading, storage, transportation, and distribution.”

Concept of rural marketing

The concept of rural marketing in India is referred to as the concept of rural marketing. Since the beginning of time, the economy has been a significant factor in the lives of individuals. For the most part, all of India’s districts and industrial townships are connected to rural markets, with the exception of a few major metropolitan areas.

As a result of the fact that the majority of India’s customer base is concentrated in rural areas, the rural market in India is responsible for generating the country’s largest revenues. Within the context of the Indian economy, the rural market is responsible for producing over half of the country’s total income. The marketing of rural goods and services in the Indian economy can be divided into two primary groups.

These include:

  1. The market for consumer products that includes both long-lasting and short-lasting items at the same time
  2. The market for agricultural inputs such as chemical fertilizers, herbicides, seeds, and other similar products.

What is the definition of rural marketing?

All essential information on rural marketing. Approximately two-thirds of the population, particularly in emerging nations, reside in rural regions and rely on agriculture and other endeavors for their sustenance.

In metropolitan regions, agricultural products such as food, fiber, and raw materials are processed and distributed to consumers.

Rural marketing involves offering a well-developed product at a fair price, presenting it appropriately, and creating awareness among the target audience. The marketing principle dictates that the appropriate product, priced correctly, available at the right location, at the right time, and promoted through the correct channel, should reach the intended customer.

It also applies to rural marketing. Rural marketing is the process of producing a farm commodity for sale, involving market structure, functional and institutional aspects, technical and economic factors, and operations such as assembling, grading, storage, transportation, and distribution.

What is rural marketing?

Rural marketing involves creating, pricing, advertising, and distributing goods and services tailored for rural areas to facilitate exchanges between urban and rural markets, meeting customer needs while achieving corporate goals.

Rural marketing involves creating, promoting, and converting the purchasing power of rural populations into a demand for particular products and services to meet the organization’s aims and objectives.

Rural marketing involves a three-step marketing process.

  1. Rural to Urban Market: It involves the movement of goods from rural markets to urban markets for production or consumption. Agricultural items like sugar, rice, wheat, and cotton are carried from rural to urban regions.
  2. Rural to Rural Market: It involves the transfer of goods or services between two rural markets. Cattle, agricultural products, carts, and similar items are included in this category.
  3. Urban to Rural Market: Urban to rural marketing involves urban marketers selling goods and services in rural areas. Urban areas supply agricultural inputs and fast-moving consumer goods like detergents, soaps, cosmetics, textiles, and other products to rural areas.

A. SCOPE AND AN OVERVIEW OF RURAL MARKETING.

Scope of rural marketing

  1. Population: Rural residents make up 72 percent of the overall population and can be found in all corners of the globe, according to the 2011 Census. Twelve percent of the global population is underutilized at the moment.
  2. Growing Prosperity in Rural Areas: Due to factors like urbanization, modern farming practices, industrialization of contract farming, etc., the average wage level has remained stagnant. The planned rural development has resulted in a general uptick in economic activity due to the substantial investments in irrigation, fertilizers, agricultural machinery, and the agro-processing sector. Saving habits among rural residents have also seen an upsurge. This also adds to increased buying power.
  3. A rise in consumer spending: Consumers in rural areas are seeing an increase in their purchasing power. However, as compared to spending in cities, average household expenditure remains modest.
  4. Lifestyle shifts and new demands: The consumer’s lifestyle in rural areas saw a dramatic shift. The desire for both long-lasting and short-lived products, such as table fans, radios, mopeds, soaps, etc., has risen among customers in rural areas. Because of this, producers have a ready market. The rural market is growing steadily.
  5. Greater market expansion than metropolitan: Both the fast-moving consumer goods (FMCG) and durable goods markets are expanding rapidly in rural areas. Oils used in cooking, hair care, etc., account for more than half of the rural market.
  6. Benefit throughout life: The rural market is still in the growing stage for products that have reached maturity in the urban market.
  7. Units for Making Decisions: Even in more remote places, women are starting to make snap judgments when shopping. According to research, 72.3% of family decisions are made together. The influence of children on decision-making is evolving alongside their access to education and the media.

Characteristics of rural market

  1. Expansive, Varied, and Dispersed Market: Rural marketing in India is extensive and dispersed across several regions. There may be a reduced number of shops available for marketing products.
  2. Rural consumers primarily derive their income from agriculture: Rural prosperity is directly linked to agricultural prosperity. If crops fail, the earnings of many people are immediately impacted.
  3. Diversity: Rural markets consist of a diverse population. There are many strata based on income, such as large landowners, traders, small farmers, marginal farmers, laborers, and artisans. There are differences in rural demography among states, such as literacy rates (Kerala 90%, Bihar 44%) and population living below the poverty line (Odisha 48%, Punjab 6%).
  4. Quality of life and increasing disposable income of rural consumers: The majority of the rural population is known to live below the poverty line and have poor literacy rates, minimal savings, etc. Rural clients today prioritize spending on value and are well-informed about their surroundings.
  5. Group decision-making: Decision-making in rural markets is a communal process. The purchasing process involves individuals who influence, make decisions, and ultimately buy, communicating on many levels. Rural youth brings brand awareness to households.
  6. Variety of Socio-Economic Backgrounds: Rural markets are influenced by the diverse socio-economic backgrounds of rural people, which are shaped by variations in geographical areas and land fertility.
  7. Infrastructure Facilities: Rural areas lack sufficient infrastructure such as warehouses, communication networks, and financial services. Marketers face challenges in physically distributing their products but have devised creative strategies to overcome them.

Features of rural marketing

  1. Dispersed and Huge Population: Seventy percent of India’s population, or 740 million people, reside in rural areas, as reported in the 2001 census. Also, compared to metropolitan areas, rural areas are experiencing faster population growth. Scattered among more than six lakh villages is the rural population. Despite their dispersed nature, the rural population offers marketers a wealth of potential customers.
  2. Expanded Opportunities for Purchase: Consumer spending power among rural residents is on the rise. Businesses are increasingly setting up shop in rural India as marketers see the potential in these areas. With the overall growth of the economy leading to a large increase in the purchasing power of rural people, rural marketplaces have become increasingly important in nations like India and China in recent years.
  3. Expanding Market: There has been consistent growth in the rural market. Consumer durables like refrigerators, TVs, and washing machines have also seen an increase in demand over the years, in addition to more conventional goods like bicycles, mopeds, and agricultural inputs.
  4. Improvements to Existing Facilities: Rural electrification, public service projects, communication networks, roads, and transportation are all examples of infrastructure development in rural India that has expanded the reach of rural marketing.
  5. Depressed Living Conditions: Rural consumers come from a wide range of socioeconomic backgrounds, and rural areas generally have a lower level of living. From one region of the nation to another, this is distinct. Low levels of education, income per capita, social backwardness, and savings all contribute to a low quality of life for consumers in rural areas.
  6. Conventional Perspective: There is a strong emphasis on traditional practices among rural consumers. They are resistant to change. The demand pattern of the rural population is slowly shifting, and branded products are becoming more popular in villages.
  7. Combination of Marketing Strategies: It would be unfair to just dump metropolitan goods on rural residents; instead, businesses in rural areas cater to specific needs. The needs of customers in rural areas should inform the revisions made to the marketing mix components.

Factors affecting rural marketing

  1. Professionalization of Marketing: Marketing was classified as a career in the early 1950s. People’s tendency to specialize in certain vocations has increased their efficiency. Specialization has led to higher output, which serves as the foundation for marketing expansion. The government also motivates people and provides marketing education by offering fellowships to graduates and a large number of grants to colleges.
  2. Rapid urbanization: The rural population is migrating to metropolitan regions in search of education, jobs, business opportunities, and the sale of agricultural and rural products, necessitating a faster increase in agricultural marketing.
  3. Developing modes of transportation and communication: Modern modes of transportation and communication are the most significant tools for expanding the reach of rural marketing. The growing transportation and communication infrastructure has expanded the market for agricultural products. In the absence of these infrastructures, the movement of produce from one place to another was restricted, and a product’s consumption was limited to the areas of production or, at best, surrounding locations.
  4. Technological Changes in Agriculture: Technological advances in agriculture have resulted in a significant increase in farm production. The sale of excess agricultural produce has therefore increased. This has led to the expansion of the marketing system.
  5. Rural marketing involves two parallel institutions: the Marketing Committee System and Cooperative Marketing. The marketing system is working under the direct control of the individual state governments, with its three-tier system. The state marketing board is the apex entity, with central marketing committees at the district and block levels. The principal marketing committees are active in the areas. This is the primary reason for rural marketing’s growing popularity in the Indian market.

I. RURAL MARKET STRATEGIES WITH SPECIAL REFERENCE TO SEGMENTATION, TARGETING, AND POSITIONING.

Introduction

Segmentation

Rural markets in India are segmented based on factors such as geography (villages, regions), demographics (age, income, occupation), psychographics (lifestyle, aspirations), and purchasing behavior. For example, HUL segments rural consumers by income and product usage patterns, identifying needs for basic hygiene and affordable products.

Targeting

After identifying the segments, companies choose the target groups that best align with their products. For rural India, companies often target low- and middle-income groups seeking value for money and essential goods. For instance, Coca-Cola targeted rural youth and families by launching smaller, affordable “Chota Coke” bottles at ₹5, making it accessible to rural consumers.

Positioning

Brands position their offerings by aligning with rural aspirations, trust, and value. HUL positions its “Lifebuoy” soap around health and hygiene, communicating its benefits through local influencers and rural media. Likewise, ITC’s e-Choupal initiative positioned ITC as a farmer-friendly company by providing digital resources and transparent pricing, building trust and loyalty.

A. SEGMENTATION

Segmentation involves dividing the rural market into distinct groups based on various characteristics to better understand consumer needs and tailor marketing efforts.


Types of Segmentation in Rural Markets:

  1. Geographic Segmentation:
    • Dividing rural areas by regions, states, climate, or village size.
    • Example: FMCG companies often design different product packages for North vs. South India due to climate differences.
  2. Demographic Segmentation:
    • This segmentation is based on factors such as age, gender, income, education, and occupation.
    • Example: Tata Tea targets different age groups with its “Jaago Re” campaign, focusing on youth and middle-aged adults.
  3. Behavioral Segmentation:
    • This segmentation is based on factors such as usage rate, brand loyalty, and purchasing behavior.
    • Example: Mobile companies offer special recharge plans for heavy users in rural areas.
  4. Psychographic Segmentation:
    • This segmentation is based on factors such as lifestyle, values, and aspirations.
    • Example: Tractor companies segment farmers by aspirations—some want basic utility, others want advanced technology.

Case Studies & Examples:

1. HUL’s Project Shakti:
Hindustan Unilever Limited (HUL) segmented rural women with entrepreneurial aspirations and trained them to become direct-to-home sales agents (Shakti Ammas). This approach tapped into women as both consumers and influencers, allowing HUL to reach the “household decision-maker” segment in rural India.

2. ITC e-Choupal:
ITC segmented rural farmers based on crop type and region to launch its e-Choupal initiative. The company set up digital kiosks in villages, providing market information tailored to different segments (soybean farmers in Madhya Pradesh, wheat farmers in Uttar Pradesh, etc.).

3. Coca-Cola’s “Chhota Coke”:
Coca-Cola segmented the market by purchasing power and consumption patterns, introducing a ₹5 “Chhota Coke” (small Coke) for low-income rural consumers who preferred affordable, single-use products.

4. LG’s Rural Appliances:
LG Electronics segmented villages by electricity availability and income levels, launching semi-automatic washing machines and “Power Cut” TVs tailored for rural households.


Summary:
Segmentation in rural markets helps companies identify specific consumer needs and develop targeted strategies. Successful brands like HUL, ITC, Coca-Cola, and LG use geographic, demographic, behavioral, and psychographic segmentation to effectively penetrate rural India.

B. TARGETING IN RURAL MARKET STRATEGIES

Targeting refers to selecting specific segments identified through segmentation and focusing marketing efforts on them to maximize effectiveness in rural markets.


Key Approaches to Targeting in Rural Markets:

  1. Focusing on Income Groups
    • Companies often target low- and middle-income consumers by offering affordable products and value packs.
    • Example: Coca-Cola’s “Chhota Coke” at ₹5 was designed to target cost-sensitive rural customers, making the brand accessible to a wider audience.
  2. Targeting Women as Influencers
    • Recognizing that women often make household purchasing decisions, campaigns are tailored to engage them directly.
    • Case Study: HUL’s Project Shakti
      HUL targeted rural women by training them as direct sales agents (“Shakti Ammas”), empowering them and using their local influence to expand product reach in villages.
  3. Targeting Rural Youth
    • Brands target younger rural consumers, who are aspirational and open to new products.
    • Example: Hero MotoCorp tailors advertising for affordable motorcycles to young men in villages, highlighting style and fuel efficiency.
  4. Village Size and Accessibility
    • Companies may target larger or more accessible villages first for logistical efficiency.
    • Example: ITC’s e-Choupal program began in larger, agriculturally important villages, targeting progressive farmers who could influence others.
  5. Occupation-Based Targeting
    • Brands target farmers, artisans, or small business owners with products suited to their needs.
    • Example: Mahindra Tractors targets small and marginal farmers needing affordable, fuel-efficient tractors.

Case Studies

  • HUL’s Wheel Detergent:
    Targeted low-income rural households with a low-cost detergent, distributed via local retail networks and direct saleswomen.
  • Colgate-Palmolive:
    Targeted rural families by promoting oral hygiene education in schools, building trust, and encouraging mothers to adopt Colgate for their children.
  • Godrej Chotu Kool:
    Targeted rural households without refrigerators, offering a compact, affordable fridge designed for the rural market.

Summary:
Targeting in rural markets is about understanding specific needs—be it cost, convenience, or local influence—and tailoring strategies to reach and win over key consumer groups. Successful brands like HUL, Coca-Cola, and Mahindra have grown in rural India by precisely identifying and targeting their ideal rural customers.

C. POSITIONING IN RURAL MARKET STRATEGIES

Positioning involves creating a distinct image and value proposition for a product or brand in the minds of rural consumers, often by connecting with their aspirations, values, and daily needs.


Examples and Case Studies

1. Mahindra Tractors—“Rise“for Good” Positioning
Mahindra positioned its tractors as partners in progress for the Indian farmer. The brand emphasizes reliability, ruggedness, and empowerment, using slogans like “Rise for Good.” Mahindra’s rural marketing focuses on demos, farmer meets, and real-life success stories, making the tractor a symbol of pride and aspiration for progressive farmers.

2. Hero MotoCorp – “Har Ghar Mein Hero”
Hero MotoCorp positioned its motorcycles as affordable, fuel-efficient, and reliable vehicles for the rural youth and families. Through targeted campaigns like “Har Ghar Mein Hero” (“A Hero in Every Home”), the brand associates bike ownership with upward mobility and independence, resonating with rural aspirations.

3. Godrej ChotuKool—“Cooling“for All”
Godrej positioned ChotuKool as an innovative, affordable cooling solution for rural households lacking access to traditional refrigerators. The product is marketed as simple, portable, and specifically designed for rural conditions, making refrigeration accessible and aspirational.

4. Emami Navratna Oil—“Thanda Thanda Cool Cool.”
Emami positioned Navratna Oil as a remedy for the stresses and heat of rural life, using the tagline, “Thanda Thanda Cool Cool.” The brand focused on the cooling and stress-relief aspects in its communication, using local language ads and rural influencers to reinforce the product’s relevance.

5. CavinKare Chik Shampoo—“Sastha“aur Accha”
CavinKare positioned Chik Shampoo in the rural market as a high-quality yet affordable product, introducing single-use sachets priced at ₹1. This made shampoo accessible to rural consumers and positioned Chik as a “value-for-money” brand for households with limited budgets.


Summary:
Effective rural positioning involves understanding rural needs and aspirations, then crafting a message that connects emotionally and practically. Brands like Mahindra, Hero MotoCorp, Godrej, Emami, and CavinKare have succeeded by positioning their products as solutions to rural problems and symbols of progress.

Rural consumer V/s Urban consumers-

A. Understanding basic difference between Rural and urban consumers’ behavior

B. Understanding the nature of competition in rural marketing.

Introduction

In India, rural consumers value quality, durability, and community involvement more than urban consumers who seek ease, brands, and trends. This is because rural spending (68.84% of population) is higher than urban spending (31.16%). Because their wages change with the seasons, people in rural areas like small packs and local shops, while people in cities choose high-end, tech-driven purchases. In rural areas, loyalty is shown through symbols, and in cities, it’s shown through ads.

Key Differences

AspectRural ConsumersUrban Consumers
Purchase FrequencyWeekly, small packs for affordability ​Less frequent, bulk/economy packs ​
Brand LoyaltyHigh via color/logo, less ad-driven ​Brand-conscious, influenced by trends ​
Shopping ChannelsVillage shops, haats for credit/bargains ​Malls, online for convenience ​
Decision FactorsFamily/elders, price sensitivity ​Individual, tech/products ​
Product PreferenceDurables for utility, sachets ​Advanced gadgets, fast food ​

Examples

Rural: Bihar villagers buy FMCG sachets post-Digital India exposure, valuing presence over ads. Urban: Delhi youth prefer online fast food via apps, prioritizing speed. Rural favors two-wheelers for practicality; urban opts luxury cars for status.​

Case Studies

Godrej’s “Godrej Ki Doli” campaign reached 1 crore+ rural consumers in 28,000 UP/AP/Maharashtra villages via door-to-door, contacting 1.7 lakh retailers and building loyalty without heavy ads. Bihar online buying study showed rural 35% rise via YouTube, but urban leads in tech adoption due to infrastructure. Migrants from rural to urban retain haat habits initially but shift to malls.

A. BASIC DIFFERENCES BETWEEN RURAL AND URBAN CONSUMER BEHAVIOR

1. Income and Spending Power

  • Rural Consumers: Usually have lower and more irregular incomes, leading to cautious spending and preference for affordable products.
  • Urban Consumers: Typically have higher, more stable incomes, allowing greater discretionary spending and willingness to try premium or new products.

2. Product Awareness and Information Sources

  • Rural Consumers: Rely more on word-of-mouth, local opinion leaders, and traditional media (radio, regional TV). Advertising impact is limited unless localized.
  • Urban Consumers: Exposed to multiple information channels like digital media, TV, print, social networks. More aware of brands and product options.

3. Buying Behavior

  • Rural Consumers: Prefer small pack sizes (sachets, single-use), buy less frequently, and make purchases mostly from local kirana stores or markets. Price sensitivity is high.
  • Urban Consumers: Buy in bulk or larger packs, shop more frequently in supermarkets, malls, and online platforms. More brand and quality conscious.

4. Brand Loyalty

  • Rural Consumers: Less brand loyal; will switch brands for price or availability.
  • Urban Consumers: More likely to be brand loyal, influenced by advertising and perceived quality.

5. Influencers

  • Rural Consumers: Influenced by family, community leaders, and local traditions.
  • Urban Consumers: Influenced by celebrities, social media influencers, peer groups, and advertising.

6. Payment Methods

  • Rural Consumers: Prefer cash; digital payment adoption is growing but still limited.
  • Urban Consumers: Comfortable with digital payments, cards, and wallets.

Example

  • Shampoo Purchase:
    • Rural Consumer: Buys ₹1 sachet from a kirana shop, influenced by neighbor’s recommendation.
    • Urban Consumer: Buys a branded family-size bottle from a supermarket or online, influenced by TV/online ads.

Case Study 1: Sachet Revolution (Hindustan Unilever Limited)

Problem:
HUL’s shampoo bottles were too expensive for rural consumers, who were hesitant to spend a large amount at once.

Solution:
HUL introduced ₹1 shampoo sachets, making the product affordable and accessible for rural consumers who preferred buying in small quantities.

Impact:

  • Massive increase in rural sales.
  • Urban consumers continued buying large bottles, valuing convenience and long-term savings.

Learning:
Rural consumers prioritize affordability and immediate needs, while urban consumers value convenience and are less sensitive to price per unit.


Case Study 2: Mobile Phones – JioPhone vs. Smartphones

Situation:
Urban consumers demand smartphones with advanced features for communication, work, and entertainment.

Solution for Rural Markets:
Reliance Jio launched the JioPhone, an affordable internet-enabled feature phone, catering to rural needs for basic connectivity and long battery life.

Impact:

  • JioPhone saw massive rural adoption.
  • Urban buyers continued purchasing high-end smartphones (Samsung Galaxy, iPhone).

Learning:
Urban consumers seek technology and status, while rural consumers focus on essential functions and affordability.


Case Study 3: Media Consumption and Advertising

Scenario:
A detergent brand wants to reach both rural and urban markets.

Approach:

  • Urban: Runs TV and digital ad campaigns featuring celebrities, and partners with e-commerce sites.
  • Rural: Sponsors local events, uses folk media, and organizes product demonstrations at village fairs, relying on word-of-mouth.

Impact:
Urban sales rise due to aspirational advertising; rural sales grow through trust-building, personal interaction, and localized messaging.

Conclusion:

Rural consumer behavior is driven by price, accessibility, and local influence, while urban consumer behavior is shaped by higher income, brand value, modern retail, and digital exposure. Successful businesses tailor their strategies to these fundamental differences.

B. UNDERSTANDING THE NATURE OF COMPETITION IN RURAL MARKETING

Nature of Competition in Rural Markets

  1. Fragmented Market: Many small players and unorganized local brands compete with large national brands.
  2. Low Brand Loyalty: Rural consumers often switch brands based on price, availability, or local influence.
  3. Price Sensitivity: Price is a key factor; even a small difference can sway consumers.
  4. Distribution Challenges: Companies compete to reach remote locations and ensure product availability.
  5. Communication Barriers: Marketing must overcome language, literacy, and cultural diversity.
  6. Trust and Relationship Building: Local relationships and word-of-mouth are vital; brands often compete for trust as much as for sales.
  7. Product Adaptation: Competition may lead to product modifications (smaller packs, local flavors, etc.) to suit rural needs.
  8. Non-traditional Promotions: Competitors use fairs, melas, van campaigns, and local influencers instead of only mass media.

Case Studies and Examples

Case Study 1: HUL vs. Local Brands – Detergent Market

Scenario:
Hindustan Unilever Limited (HUL) markets Wheel detergent in rural India, but faces competition from local, unbranded detergents sold at lower prices.

Competitive Strategies:

  • HUL introduced smaller, affordable sachets.
  • Launched rural-specific promotions (e.g., “Wheel Lucky Draw” at village fairs).
  • Built a robust rural distribution network using local wholesalers.

Outcome:
Wheel became a leading rural brand, but HUL had to continually innovate on price, pack size, and promotions due to persistent competition from local brands.


Case Study 2: Colgate vs. Neem Sticks

Scenario:
Rural India traditionally used neem sticks for oral hygiene.

Competitive Approach:

  • Colgate marketed toothpaste in small sachets to make it affordable.
  • Ran educational campaigns in villages about dental hygiene, sometimes partnering with local health workers.
  • Sponsored rural events and distributed free samples.

Outcome:
Colgate became the No.1 toothpaste in rural India, but competition from traditional practices and local brands remains strong, requiring ongoing education and adaptation.


Case Study 3: Britannia vs. Local Bakeries

Scenario:
Britannia aimed to grow biscuit sales in villages where local bakeries sold loose, unpackaged biscuits.

Competitive Moves:

  • Introduced low-priced “Tiger” biscuits in small packs (₹2–₹5).
  • Partnered with rural retailers and offered incentives.
  • Used mobile vans to reach remote villages, creating brand visibility.

Outcome:
Britannia gained a strong rural presence, but continues to face price and availability competition from local bakers.

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