A. Emergence integrated marketing Communication
IMC is a method for producing an integrated brand involvement for consumers through different channels. In a short period of just over a decade, IMC has evolved around the world and developed the conventional type of business. To fully understand how integrated marketing works, it is beneficial to learn about its history. In the 1990s, many companies are shifting toward IMC, which includes coordinating the various promotional features along with other marketing actions that communicate with a firm’s customers.
According to the American Marketing Association, integrated marketing communication is a concept of marketing communication planning that recognizes the added value of a comprehensive plan that evaluates the strategic roles of a variety of communication disciplines.
Promoters of the IMC notion, such as Don Schultz of Northwestern University, argue for an even broader perspective that considers all sources of brand or company contact that a customer or prospect has with a product or service.
In the commencement, this type of marketing only comprised public relations, advertising, events, and direct marketing. However, as technology evolved, electronic media became a significant part of integrated marketing. Integrated marketing certified businesses to more easily shift their marketing strategy as technological advances. As an outcome, IMC suited a crucial marketing system in current time. Nowadays, integrated marketing integrates all forms of marketing, for example, digital blogging and content marketing, indoor and outdoor marketing, social media and mobile marketing, public relations, events, and others.
Integrated marketing approaches have to be consistent because combining contemporary and traditional marketing guarantees that communications integrate the best of both worlds and reach all significant stakeholders. Communication is most operative when messages are passed without any disturbance and have the best clarity.

B. Role of Integrated marketing Communication
Introduction
Currently, the world is experiencing rapid changes and developments in various fields that affect organizations at different levels of progress. The markets in this segment have experienced intense competition among active organizations as they strive to meet customer needs and satisfaction while gaining reasonable advantages that help them maintain their status in terms of the services they provide.
Due to the significance of marketing communications and its role in raising and decreasing the risks observed by customers and the fact that we cannot judge the service except after buying it, maximum service organizations pay more attention to the quality and size of their marketing communications to attain good communication with their customers. In practice, the communication role is to create, implement, and maintain a unitary message in all aspects of a marketing campaign. Several role have caused IMC to play into a main policy for marketers in India; few of them are given below
- The Indian market is now consuming a rural-urban mix form.
- Multiplicity buying pattern. (Like agriculture buying, Industrial and consumer buying)
- Consumer awareness is quick and swift
- Indian consumers are becoming increasingly interested in new technology.
- Indian consumers exhibit a diverse range of demographic, geographic, psychographic, and other traits.
- Diversity in economic situations
- Media advertising is shifting to multiple forms of communication that focus on target media.
- The market is evolving from being dominated by manufacturers to becoming retailer-dominated and controlled by consumers, along with other changes.
- Technology is getting updated quickly.
- There are enormous options available to grow with the market.
C. Tools of Integrated marketing communication
Introduction
Nowadays marketers have more options than ever regarding how and where to promote or advertise products and services. If companies are ethically planning, communicating, and following industry guidelines, they will most likely earn the trust of their customers and target audience. Marketing communication tools are used to promote a company’s products and services. The significant tools of Integrated Marketing Communications are as follows:
1. Advertising
This tool can get your messages to a large number of consumers professionally through such ways as radio, TV, magazines, newspapers, the Internet, billboards, and other mobile technological communication devices. An ad has a very significant role that increases the visibility of your products on a huge scale.
2. Social Media
Social media (such as Facebook or Facebook pages, Instagram, YouTube, TikTok, app-based product marketing, etc.) is a tool/medium to support your business. Coupons, contests, samples, premiums, demonstrations, displays, or incentives are some ways to use this tool.
3. Sales Promotions
Sales promotions are an additional effective communication marketing tool. For consumers, sales promotions usually comprise discounts, coupons, and contests. “Buy one, get one free,” “Offer for a limited period,” “Festive seasonal offers,” etc. are well-known techniques of sales promotion.
4. Public Relations
Public relations is a significant technique that establishes a friendly relationship between a company or organization and the public. This integrated marketing communications tool originates through public appearances, news/press releases, or event sponsorships to build trust and goodwill by presenting the product, company, or person in a positive light.
5. Personal Selling
Personal selling is another universal communication marketing tool. Personal selling contains all person-to-person contact with customers with the purpose of presenting the product to the customer, convincing him or her of the product’s value, and closing the sale. Unlike advertising, personal selling involves direct contact between the buyer and seller.
6. Direct Marketing
Direct marketing is the technique of selling products and goods directly to customers through different mediums. This tool is applied for email, mail, and catalogues to encourage direct responses to radio and TV to reach targeted audiences to increase sales and test new products and alternate marketing tactics.
7. Events and Experiences
These are company-sponsored activities and programs designed to create brand-related contacts with customers. Sponsorships increase the visibility of the company.
D. Communication process of IMC
Introduction
Definition: Communication is a two-way process wherein the message in the form of ideas, thoughts, feelings, and opinions is transmitted between two or more persons with the intent of creating a shared understanding.
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1. Sender
The sender, or the communicator, is the person who initiates the conversation and has conceptualized the idea that he intends to convey it to others.
2. Encoding
The sender begins with the encoding process wherein he uses certain words or non-verbal methods such as symbols, signs, body gestures, etc., to translate the information into a message. The sender’s knowledge, skills, perception, background, competencies, etc., have a great impact on the success of the message.
3. Message
Once the encoding is finished, the sender receives the message that he intends to convey. The message can be written, oral, symbolic, or non-verbal, such as body gestures, silence, sighs, sounds, etc., or any other signal that triggers the response of a receiver.
4. Communication Channel
The sender chooses the medium through which he wants to convey his message to the recipient. It must be selected carefully to make the message effective and correctly interpreted by the recipient. The choice of medium relies on the interpersonal relationships between the sender and the receiver, as well as the urgency of the message. Oral, virtual, written, sound, gesture, etc. are some of the commonly used communication mediums.
5. Receiver
The receiver is the person for whom the message is intended or targeted. He endeavors to understand it as effectively as possible, ensuring the achievement of the communication objective. The degree to which the receiver decodes the message depends on his knowledge of the subject matter, experience, trust, and relationship with the sender.
6. Decoding
Here, the receiver interprets the sender’s message and tries to understand it in the best possible manner. Effective communication occurs only if the receiver understands the message in exactly the same way as it was intended by the sender.
7. Feedback
Feedback is the last step that confirms the receiver got the message and understood it as the sender intended. It increases the effectiveness of the communication, as it permits the sender to know the efficacy of his message. The receiver’s response can be verbal or non-verbal.
E. The IMC Planning Process
Introduction
Traditional media approaches to influence consumers have transformed with the Internet and social media adding complication to the marketing mix. Traditional media, the Internet, and social media offer chances to influence consumers in many ways. Philip Kotler, one of the legendary figures in marketing, provides a great quote that sums up integrated marketing communications. “Integrated marketing communication is a way of looking at the whole marketing process from the viewpoint of the customers.”
According to Belch G. & M. Belch, they suggest that the IMC process consists of six steps outlined below:
1. Contextual or Situational Analysis
The first stage of the IMC planning process is to conduct a situational/contextual analysis. This can involve a SWOT analysis (strengths, weaknesses, opportunities, and threats) and an external and internal environmental analysis.
2. Target Markets
You need to decide who your target markets are and map them on a demographic and psychographic level. Then you need to decide what the benefits are to the consumer and why they would use the product.
3. Communication Objectives
The third step of the IMC planning process is to decide what the communication objectives are. These are objectives that your company wants to communicate to the public and their target audience. Some examples of these are
- Develop brand awareness
- Change customer beliefs
- Enhance brand image
- Increase sales
- Reinforce purchase decisions
4. Budget
The types of budgets that companies have can vary. These can be a percentage of sales, competitive partially, a percentage of profit, or a budget depending on objectives and tasks and how much the company can afford.
5. Marketing Mix Strategy
The marketing mix is selected in line with the communication objectives and in liaison with the budget selected.
6. Evaluating the program.
The final step of the IMC planning process is evaluating the program. This can be done by certain social media metrics, by analyzing online traffic with the use of Google Analytics, and by sales and social media tools that allow you to track engagement with certain items.











